Constructor

Account Manager

• Serve as the strategic lead for clients in the assigned book of business
• Build strong client relationships and understand business goals, needs, priorities, and how Constructor maps to them
• Manage complex enterprise renewal and upsell cycles from start to finish
• Demonstrate product, business, and economic benefits to stakeholders from business champions to C-Suite executives
• Uncover and manage risks within the book of business
• Educate clients on new use cases, features, and integrations that create added value and identify upsell opportunities
• Update internal systems and attend internal meetings to document and communicate customer status, needs, risks, renewal next steps, and upsell next steps
• Work closely with Customer Success, Sales, Product, Marketing, Engineering, Data Science, and other internal Constructor teams
• Provide customer feedback to Product, create advocacy opportunities for Marketing, and provide visibility into use cases and customer health
• Attend and ensure the success of Quarterly Business Reviews with customers

Account Manager – UK, Nordics