Account Manager – UK, Nordics

Constructor

. Serve as the strategic lead for clients in the assigned book of business .

Posted 9/29/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Account Management and Customer Success within a SaaS environment, focusing on enterprise clients and ecommerce. Proven ability to manage complex renewal and upsell cycles while building strong relationships with stakeholders at all levels.

Highest-signal resume keywords

Account ManagementCustomer SuccessEnterprise Renewal ManagementEcommerce KnowledgeRisk Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SaaS ExperienceAnalyticsA/B TestingConversion Data AnalysisUpsell Strategy

Soft Skills

Relationship BuildingInfluencingPresentation SkillsAttention to DetailCross-Functional Collaboration

Industry Keywords

EcommerceQuarterly Business ReviewsCustomer FeedbackBusiness GoalsStakeholder Engagement

About the role

Key responsibilities & impact

Serve as the strategic lead for clients in the assigned book of business
Build strong client relationships and understand business goals, needs, priorities, and how Constructor maps to them
Manage complex enterprise renewal and upsell cycles from start to finish
Demonstrate product, business, and economic benefits to stakeholders from business champions to C-Suite executives
Uncover and manage risks within the book of business
Educate clients on new use cases, features, and integrations that create added value and identify upsell opportunities
Update internal systems and attend internal meetings to document and communicate customer status, needs, risks, renewal next steps, and upsell next steps
Work closely with Customer Success, Sales, Product, Marketing, Engineering, Data Science, and other internal Constructor teams
Provide customer feedback to Product, create advocacy opportunities for Marketing, and provide visibility into use cases and customer health
Attend and ensure the success of Quarterly Business Reviews with customers

Requirements

What you’ll need

Minimum of 3+ years of proven experience working directly with large enterprise clients in Account Management, Customer Success, and/or Sales within a SaaS company, preferably one that works directly with ecommerce clients
Proven ability to influence, present to, and build deep relationships with customers, especially at the VP+ level
Proven ability to uncover and properly manage risk within a book of business in a timely and effective manner
Proven ability to educate clients on new use cases, features, and integrations that create added value and uncover potential upsell opportunities
Proven ability to manage complex, enterprise renewal and upsell cycles from start to finish, demonstrating product and business/economic benefits to stakeholders from business champion to C-Suite
Proven track record of consistently meeting and exceeding individual retention and expansion goals
Ability to attend and ensure the success of Quarterly Business Reviews with customers
Ability to juggle multiple Account Management projects and recurring responsibilities while maintaining sharp attention to detail
Ability to work cross-functionally with Sales, CSMs, SEs, SAs, Data Science, Product, and Engineering teams
Solid knowledge and understanding of ecommerce business needs, goals, KPIs, terminology, and trends
Solid understanding of analytics and statistics, ideally focused on analyzing and presenting ecommerce, A/B testing, and conversion data sets
Proven ability to acquire and maintain working knowledge of Constructor’s evolving products and capabilities