Customer Success Analyst

Construmarket

. Manage a portfolio of customers after implementation, ensuring adoption and continued use of the platforms .

Posted 10/3/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer portfolios, ensuring adoption and engagement with platforms, and driving contract renewals. Proficient in utilizing CRM tools to track interactions and improve customer success processes.

Highest-signal resume keywords

Customer Relationship ManagementB2B Customer ServiceContract Renewal ManagementSaaS ExperienceOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Portfolio ManagementCustomer Check-InsUsage MonitoringChurn Risk AnalysisUpsellingCross-SellingFunctional SupportProcess ImprovementMetrics FamiliarityCRM Proficiency

Soft Skills

Strong Organizational SkillsCommunication SkillsTeam Collaboration

Tools & Technologies

CRM PlatformsZohoHubSpotSalesforce

Industry Keywords

Customer SuccessB2BIndustrial MaintenanceBuilding MaintenanceFacilities Management

About the role

Key responsibilities & impact

Manage a portfolio of customers after implementation, ensuring adoption and continued use of the platforms
Conduct regular customer check-in and alignment meetings
Monitor portfolio health indicators, including usage, engagement, and churn risks, and take preventive action
Manage the contract renewal cycle, anticipating negotiations and ensuring contract continuity
Manage and follow up with delinquent customers in alignment with the Finance team
Identify and pursue expansion opportunities (upsell/cross-sell) within the portfolio
Support customers with functional questions, refresher training, and usage best practices
Record interactions, requests, and progress in the CRM
Work closely with Support, Implementation, Product, Sales, and Finance to resolve requests and convey customer feedback
Contribute to the continuous improvement of the CS team’s processes and routines

Requirements

What you’ll need

Bachelor’s degree completed or in progress in Business Administration, Engineering, Management, Information Technology, or a related field
Experience in B2B customer service or relationship management, preferably in Customer Success or Support
Strong organizational skills to manage multiple customers and priorities
Availability to travel and visit customers in person
Experience with SaaS companies (a plus)
Experience with CRM platforms such as Zoho, HubSpot, Salesforce, or similar tools (a plus)
Knowledge of industrial maintenance, building maintenance, or facilities management (a plus)
Familiarity with metrics such as NPS, churn, and health score (a plus)

Benefits

Comp & perks

Meal Voucher – credited to a Swile card
Work-from-Home Allowance – credited to a Swile card
Health Insurance – Bradesco, with no copayment
Dental Insurance – Bradesco
Life Insurance – HDI
Childcare Allowance – for mothers and fathers with children up to 72 months old
TotalPass – supporting your health and well-being through physical activity
Birthday Day Off – a day off to enjoy during your birthday month
Hybrid work model