Construmarket

Customer Success Manager

• Manage a portfolio of customers after implementation, ensuring adoption and continued use of the platforms
• Conduct regular customer check-in and alignment meetings
• Monitor portfolio health indicators, including usage, engagement, and churn risks, and take preventive action
• Manage the contract renewal cycle, anticipating negotiations and ensuring contract continuity
• Manage and follow up with delinquent customers in alignment with the Finance team
• Identify and pursue expansion opportunities (upsell/cross-sell) within the portfolio
• Support customers with functional questions, refresher training, and usage best practices
• Record interactions, requests, and progress in the CRM
• Work closely with Support, Implementation, Product, Sales, and Finance to resolve requests and convey customer feedback
• Contribute to the continuous improvement of the CS team’s processes and routines

Customer Success Analyst

• Manage a portfolio of post-implementation customers, ensuring platform adoption and continued usage
• Conduct regular check-in and alignment meetings with customers
• Monitor customer health indicators (usage, engagement, and churn risks) and take preventive action
• Manage the contract renewal cycle, anticipating negotiations and ensuring contract continuity
• Manage and follow up with overdue customers in coordination with the Finance team
• Identify and pursue expansion opportunities (upselling/cross-selling) within the portfolio
• Support customers with functional questions, refresher training, and usage best practices
• Record interactions, requests, and progress in the CRM
• Work collaboratively with Support, Implementation, Product, Sales, and Finance to resolve requests and communicate customer feedback
• Contribute to the continuous improvement of the CS team’s processes and routines

Customer Success Analyst

Ongoing Customer Success Analyst