Ongoing Customer Success Analyst

Construmarket

. Manage a portfolio of post-implementation customers, ensuring platform adoption and continued usage .

Posted 9/24/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing post-implementation customer relationships, ensuring platform adoption, and driving customer success through effective communication and collaboration with cross-functional teams. Proficient in utilizing CRM systems to monitor customer health and identify upselling opportunities.

Highest-signal resume keywords

Customer Relationship ManagementSaaS ExperienceCRM Systems (Zoho, HubSpot, Salesforce)Organizational SkillsCustomer Success

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Health MonitoringContract Renewal ManagementUpsellingCross-SellingFunctional SupportTrainingMetrics Analysis (NPS, Churn, Health Score)

Soft Skills

Strong CommunicationCollaborationProblem-Solving

Industry Keywords

B2B Customer ServiceIndustrial MaintenanceBuilding MaintenanceFacilities Management

About the role

Key responsibilities & impact

Manage a portfolio of post-implementation customers, ensuring platform adoption and continued usage
Conduct regular check-in and alignment meetings with customers
Monitor customer health indicators (usage, engagement, and churn risks) and take preventive action
Manage the contract renewal cycle, anticipating negotiations and ensuring contract continuity
Manage and follow up with overdue customers in coordination with the Finance team
Identify and pursue expansion opportunities (upselling/cross-selling) within the portfolio
Support customers with functional questions, refresher training, and usage best practices
Record interactions, requests, and progress in the CRM
Work collaboratively with Support, Implementation, Product, Sales, and Finance to resolve requests and communicate customer feedback
Contribute to the continuous improvement of the CS team’s processes and routines

Requirements

What you’ll need

Bachelor’s degree completed or in progress in Business Administration, Engineering, Management, Information Technology, or a related field
Experience in B2B customer service or customer relationship management, preferably in Customer Success or Support
Strong organizational skills to manage multiple customers and priorities
Willingness and availability to travel and visit customers on-site
Experience working with SaaS companies
Experience with CRM systems (Zoho, HubSpot, Salesforce, or similar)
Knowledge of industrial maintenance, building maintenance, or facilities management
Familiarity with metrics such as NPS, churn, and health score

Benefits

Comp & perks

Meal Voucher – credited to a Swile card
Home Office Allowance – credited to a Swile card
Health Insurance – Bradesco, with no co-payment
Dental Insurance – Bradesco
Life Insurance – HDI
Childcare Allowance – for mothers and fathers with children up to 72 months old
TotalPass – support for your health and well-being through physical activity
Birthday Day Off – an extra day off to enjoy during your birthday month
Hybrid work model