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Junior Relationship Marketing Analyst
Construtora Tenda. Serve customers through multiple channels, including telephone, WhatsApp, and in-person service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer relationship management across multiple channels, with a focus on enhancing customer satisfaction and implementing effective strategies for continuous improvement. Proficient in organizing marketing campaigns and events while collaborating with various departments to ensure a seamless customer experience.
Highest-signal resume keywords
Customer Relationship ManagementMarketing Campaign OrganizationPerformance MonitoringArtificial Intelligence FamiliarityReal Estate Sector Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Satisfaction MetricsKPI MonitoringEvent CoordinationAction Plan DevelopmentProcess Automation
Soft Skills
EmpathyCommunicationTeam Performance MonitoringProblem Solving
Tools & Technologies
Email MarketingIn-App Push NotificationsCustomer Experience Management Tools
Certifications & Qualifications
Bachelor’s Degree in MarketingBachelor’s Degree in AdvertisingBachelor’s Degree in Communications
Industry Keywords
After-Sales ServiceCustomer-Centric CultureSupplier LiaisonPromotional Gifts ManagementHome Handover Inspections
About the role
Key responsibilities & impact- Serve customers through multiple channels, including telephone, WhatsApp, and in-person service
- Resolve questions, requests, and complaints promptly and empathetically
- Monitor customer satisfaction metrics and suggest improvements to the customer experience
- Support the management of the After-Sales Service Center, including service volume, key initiatives, training, and team performance monitoring
- Organize email marketing and in-app push notifications for relationship journeys and marketing campaigns
- Monitor the department’s daily results, KPIs, and performance indicators
- Develop briefs for events or initiatives and approve the scope in line with the proposed communication strategy
- Organize virtual and in-person customer relationship events
- Act as a liaison with suppliers and internal departments
- Manage customer materials and promotional gifts
- Conduct home handover inspections with customers
- Analyze requests to develop action plans and specific strategies for organizational feedback and continuous improvement
- Implement control and monitoring systems to ensure the effectiveness of strategies and identify opportunities for continuous improvement
- Coordinate with the departments involved in delivering projects to end customers
- Manage the customer experience across Reclame Aqui channels, promoting a customer-centric culture internally and connecting customers with the company’s departments
Requirements
What you’ll need- Bachelor’s degree in Marketing, Advertising, Communications, or a related field
- Previous experience in customer relationship management across multiple channels
- Familiarity with Artificial Intelligence for workflow and process automation
- Willingness and availability to travel
- Previous experience in the real estate sector is a plus
Benefits
Comp & perks- Meal and food allowance through iFood Benefícios
- Transportation allowance
- TendaPrev pension plan
- Annual bonus based on achievement of results
- Health insurance – no monthly premium for the primary member; copayments apply for services used
- Dental insurance – optional
- Life insurance
- Wellhub
- Dr. Alper – Free consultations with specialists in various fields
- Pregnancy support program and extended maternity leave
- Pharmacy benefit
- Flexible working hours
- Birthday day off
- Alô Viva Bem – Exclusive employee support channel
- Learning platform
- Education subsidy
- Childcare allowance for mothers
- Extended paternity leave
- Discount on Tenda apartments
- Discount on Cinemark tickets
- Christmas allowance