Construtora Tenda

Marketing Analyst

• Serve customers through multiple channels, including telephone, WhatsApp, and in-person service
• Resolve questions, requests, and complaints promptly and empathetically
• Monitor customer satisfaction metrics and suggest improvements to the customer experience
• Support the management of the After-Sales Service Center, including service volume, key initiatives, training, and team performance monitoring
• Organize email marketing and in-app push notifications for relationship journeys and marketing campaigns
• Monitor the department’s daily results, KPIs, and performance indicators
• Develop briefs for events or initiatives and approve the scope in line with the proposed communication strategy
• Organize virtual and in-person customer relationship events
• Act as a liaison with suppliers and internal departments
• Manage customer materials and promotional gifts
• Conduct home handover inspections with customers
• Analyze requests to develop action plans and specific strategies for organizational feedback and continuous improvement
• Implement control and monitoring systems to ensure the effectiveness of strategies and identify opportunities for continuous improvement
• Coordinate with the departments involved in delivering projects to end customers
• Manage the customer experience across Reclame Aqui channels, promoting a customer-centric culture internally and connecting customers with the company’s departments

Junior Relationship Marketing Analyst

Analyst

• Ensure compliance with legal and environmental obligations applicable to the Company’s developments;
• Prepare and monitor schedules for tree removal and compensatory planting, including managing the required documentation, monitoring variances between planned and actual progress, and preparing action plans to ensure deadlines are met;
• Manage activities related to tree management, ensuring that the required authorizations are obtained and environmental conditions are fulfilled;
• Manage environmental consultancies responsible for studies, monitoring, and processes related to contaminated sites;
• Coordinate and monitor CRP (Certificate of Rehabilitation for Intended Use), CRD (Certificate of Reuse of Areas Declared Contaminated), Rehabilitation Terms, and other documents required by the relevant authorities;
• Manage the approval of drainage projects with the responsible public authorities;
• Lead the processes required to obtain Certificates of Occupancy (Habite-se) for the developments;
• Conduct technical site visits to monitor critical construction stages related to environmental and legal requirements;
• Present the environmental and legal requirements for the developments to the teams responsible for construction execution, providing guidance on risks, restrictions, and regulatory obligations;
• Prepare and monitor the department’s budget for each development, monitoring variances between projected and actual amounts and proposing corrective actions;
• Provide technical and documentary support to the teams responsible for post-handover activities;
• Coordinate and participate in strategic meetings with public authorities, utility concessionaires, consultancies, and other stakeholders;
• Monitor environmental indicators, deadlines, and conditions, ensuring the developments’ compliance with applicable legislation.

Environmental Analyst – Mid-Level

• Support coordinators and managers in decision-making by providing the team with complete, up-to-date data on the area’s key performance indicators
• Participate in the entire development launch process, from briefing intake through go-to-market development
• Serve as the central point of contact for project management
• Take a strategic role in marketing planning for products and developments, from scope definition through delivery organization
• Translate business objectives, product attributes, and regional needs into strategic direction for the teams involved
• Lead and organize the marketing deliverables plan, ensuring consistent cadence, cross-channel coherence, and stakeholder alignment
• Create briefs and maintain dialogue with internal creative teams and agencies
• Ensure consistency of the marketing strategy throughout the different stages of the product lifecycle
• Support decisions regarding campaigns, formats, materials, volumes, and priorities
• Ensure the application of branding, visual identity, and brand positioning guidelines
• Plan, track, and analyze asset volumes, timelines, and production capacity, proposing efficiency improvements
• Structure and present strategic reports and analyses on deliverables, products, and material performance
• Propose improvements to processes, workflows, and planning models within Strategic Marketing

Mid-Level Marketing Analyst – Products

• Act strategically in institutional marketing planning, from defining the scope to organizing deliverables for each project led by the team
• Translate business and brand objectives into clear strategic direction for all involved teams and partners
• Ensure strategic marketing consistency throughout the project by leading and organizing the delivery plan, maintaining cadence, ensuring cross-channel coherence, and aligning with internal teams
• Serve as the internal brand reference and guardian of branding and positioning guidelines
• Plan, monitor, and analyze persona research, brand research, and regional studies, translating data into reports and strategic action plans
• Drive the evolution of processes, workflows, and frameworks within the Branding and Content team
• Establish routines for controlling and monitoring the team’s projects and budget, as well as prepare reports for results review meetings
• Structure an ongoing brand and business monitoring routine to enable faster decisions and opportunity-driven campaigns

Senior Institutional Marketing Analyst

Operations

• Control and review budgets for construction projects and developments, ensuring the reliability of financial information
• Analyze planned versus actual results, identifying, explaining, and monitoring cost variances
• Develop and update cost trends and financial projections
• Monitor the physical progress of construction projects, assessing early and delayed activities and their financial impacts
• Ensure the proper structuring and management of costs in systems such as SAP and Gescorp GO
• Analyze accounting entries, reclassifications, and expense allocations to ensure the quality of financial information
• Control projected project costs, advances, and financial commitments through project completion
• Prepare and analyze KPIs and management reports to support decision-making
• Participate in defining and locking in the initial budgets for developments
• Support cost governance by proposing improvements to control structures and budget detail

Junior Operations Planning and Control Analyst

Cost Estimator

• Prepare construction cost estimates, from quantity takeoff through presentation to management
• Perform quantity takeoffs based on project drawings
• Prepare construction budgets based on the provided project drawings, using Tenda’s cost databases
• Obtain quotes for atypical services without references from similar projects
• Conduct comparative analyses between different versions
• Prepare standard cost presentations to explain the bases and assumptions used
• Review costs as needed

Construction Cost Estimator – Junior

Collections

• Handle the administrative and operational activities of the Portfolio Management and Collections team
• Support portfolio management for the Converte Mais project
• Prepare and update spreadsheets and departmental tracking reports
• Monitor budgets, results, and operational performance indicators
• Organize documents and information
• Support the monitoring of negotiations and the corresponding entries in the system
• Handle and follow up on requests from other departments
• Support the back-office team and analysts with day-to-day activities
• Track requests and outstanding items, conducting the necessary follow-ups
• Support the monitoring of campaigns and indicators related to lead generation
• Consolidate information and support the preparation of reports
• Help organize processes and ensure departmental deadlines are met

Portfolio Management and Collections Assistant

• Manage direct and indirect taxes, including calculations, payments, offsets, refunds, and reconciliations
• File ancillary tax obligations, including ECD, ECF, EFD-Contribuições, and REINF submissions
• Prepare reports for tax planning and future projections
• Contribute to the interpretation of tax regulations and obligations related to IR, CS, PIS, COFINS, and ISS
• Handle tax audits and legal proceedings related to direct and indirect taxes
• Control and use tax credits from losses and offsets, and request refunds for taxes from prior fiscal years
• Support internal and external audits
• Ensure that filings and tax calculations comply with applicable tax regulations

Senior Tax Analyst – Direct Taxes

Financial Planning and Analysis

• Support the process of transferring IPTU tax registration ownership with municipalities nationwide
• Map ownership-transfer workflows with municipal authorities
• Support the planning and execution of projects focused on regularizing legacy records and, subsequently, assets
• Identify operational bottlenecks
• Use and develop automation solutions focused on increasing operational efficiency and optimizing processes
• Standardize procedures, prepare operational documentation, and contribute to defining the department’s policies and guidelines

Junior Administrative Analyst – Structured Finance

• Provide support to clients served by the department, including construction sites, suppliers, and internal teams, through multiple channels.
• Understand client needs and seek agile, courteous, and effective solutions.
• Analyze the regional document workflow.
• Take preventive and corrective action to resolve issues involving construction sites, contractors, and procurement.
• Contribute to the proper progress of DAP processes by monitoring performance indicators and targets.
• Identify critical issues, clients requiring support, and opportunities for improvement.
• Conduct in-person process confirmations at construction sites in the region.
• Deliver training and guidance on the DAP scope and internal policies.
• Organize, control, and carry out administrative activities, developing solutions to improve process efficiency.

Administrative Analyst, Junior

Project Manager

• Develop projects for new business acquisition, from massing studies through the investment committee, ensuring compliance with standards, technical objectives, deadlines, and product quality
• Develop massing studies with unit estimates based on site analysis, presenting risks, parameters, and density to support site negotiations
• Develop feasibility studies and projects for land acquisition based on legal requirements, ensuring maximum density and the best technical solution
• Technically review projects with MEP suppliers and designers, ensuring technical feasibility
• Design construction phasing and modularization in coordination with the Logistics team
• Develop, design, and coordinate architectural site plans and towers through construction release
• Address post-construction questions and detailing requests

Junior Project Analyst

• Prepare low- and medium-complexity Bid Comparison Sheets (BCSs), supporting construction project procurement processes.
• Meet construction project procurement needs by preparing Bid Comparison Sheets (BCSs), conducting quantity takeoffs based on project designs, and defining scopes of work.
• Create material and service requisitions in SAP in accordance with internal procedures.
• Support materials planning and scheduling, helping ensure that construction sites are supplied in line with established schedules.
• Analyze quantity variances, identifying inconsistencies and supporting the definition of corrective actions.
• Analyze material receipts and create requisitions according to project needs.
• Monitor supply schedules, supporting the timely completion of construction projects.

Junior Materials Planning Analyst

• Manage cash receipt flows
• Verify the bank details of development projects and link collection accounts
• Monitor file traffic through the VAN and liaise with banks
• Present scenarios highlighting process inconsistencies
• Analyze departmental activities to propose improvements
• Collaborate with partner teams (IT, Accounting, and business partners) to improve processes and resolve inconsistencies
• Perform daily bank reconciliations, identifying discrepancies and proposing adjustments
• Support the execution of payments through banking systems
• Assist with bank fee control and bank relationship management
• Support internal and external audits by providing financial information
• Ensure the organization and timely updating of operational financial reports

Junior Financial Analyst

Software Engineer

• Manage the development of Tenda’s projects by controlling schedules, monitoring deliverables, and liaising with designers, utility companies, and other relevant authorities
• Ensure compliance with deadlines and the quality of approval processes
• Support construction sites by monitoring releases and required documentation
• Provide information and materials to facilitate contract execution with the financing agent
• Monitor the delivery of project documents to Tenda construction sites within established deadlines
• Critically review projects to improve their design concepts
• Contact designers to align project expectations
• Address construction-site project-related questions through site visits, phone calls, and email

Engineering Analyst, Mid-Level

• Oversee the complete development of Tenda’s projects by managing schedules, coordinating with designers, securing approvals from utility providers and other relevant authorities, supporting the smooth progress of construction, and ensuring the supply of materials required for contracting with the financing institution.
• Monitor the delivery of project documentation for Tenda construction sites to ensure compliance with established deadlines.
• Critically review projects to identify opportunities to improve their design and concepts.
• Liaise with designers to align project expectations and requirements.
• Address project-related questions from construction sites through site visits, phone calls, and email to support the smooth progress of construction.
• Develop projects and monitor approvals from utility providers and other public authorities prior to construction launches.
• Prepare budgets for contracting construction launches with banks.