Bilingual Virtual Customer Representative

Consumer Cellular, Inc.

. Handle approximately 4+ customer calls per hour from customers across the USA .

Posted 10/17/2026full-timeRemote • Arizona • United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to troubleshoot and resolve inquiries effectively. Proficient in using multiple systems and monitors while communicating clearly in both Spanish and English.

Highest-signal resume keywords

Customer Service ExperienceBilingual Communication SkillsTroubleshooting Phone FunctionsBasic Computer SkillsRemote Customer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingCustomer Inquiry ResolutionSIM Card ChangesApp DownloadsContact ManagementTyping SkillsInternet NavigationFluency in SpanishFluency in English

Soft Skills

Professional CommunicationTeam CollaborationPolite InteractionSupportive Team Culture

Tools & Technologies

Multiple SystemsTwo MonitorsCommon Software Applications

Industry Keywords

Customer CallsConsumer CellularRemote SupportBackground CheckDrug Screen

About the role

Key responsibilities & impact

Handle approximately 4+ customer calls per hour from customers across the USA
Provide excellent customer service and resolve customer inquiries
Explain cellular phones, billing, and general customer questions
Troubleshoot phone functions, devices, and service issues across multiple screens and systems
Guide customers through step-by-step solutions, including changing SIM cards, downloading apps, and adding contacts
Remain available and present throughout the shift except during assigned breaks and lunch
Use multiple systems and two monitors to navigate, troubleshoot, and support customers efficiently
Collaborate with teammates and contribute to a respectful, supportive team culture
Participate in on-site or off-site IT support as needed

Requirements

What you’ll need

High school diploma or equivalent required
At least 6 months of customer service experience required
Remote customer service experience preferred
Basic computer skills, including general typing, common software applications, and internet navigation
Home internet with at least 20 Mbps upload and 100 Mbps download speeds
Internet cannot use satellite, Wi-Fi, or cellular data providers
Quiet, distraction-free home office setting
Two monitors required
Must reside within 50 miles of a Consumer Cellular facility, specifically the Phoenix Valley center for this role
Professional and polite communication skills
Ability to communicate verbally and in writing in both Spanish and English
Ability to successfully pass a Spanish/English fluency test
Pre-employment background check and drug screen required

Benefits

Comp & perks

Fully remote work from home
Employer-provided equipment
Paid training: full-time, 5-week training that is 100% paid
Full-time, part-time, and split-shift schedule options
Shift differentials for evening and weekend hours
Career growth and self-promotion opportunities
Benefits at affordable rates, including approximately $25 per paycheck
Savings on gas and lunches out