Consumer Cellular, Inc.

Bilingual

• Handle approximately 4+ customer calls per hour from customers across the USA
• Provide excellent customer service and resolve customer inquiries
• Explain cellular phones, billing, and general customer questions
• Troubleshoot phone functions, devices, and service issues across multiple screens and systems
• Guide customers through step-by-step solutions, including changing SIM cards, downloading apps, and adding contacts
• Remain available and present throughout the shift except during assigned breaks and lunch
• Use multiple systems and two monitors to navigate, troubleshoot, and support customers efficiently
• Collaborate with teammates and contribute to a respectful, supportive team culture
• Participate in on-site or off-site IT support as needed

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