Customer Representative

Consumer Cellular, Inc.

. Take approximately 4+ customer calls per hour from customers across the USA .

Posted 10/27/2026full-timeRemote • Kentucky • United StatesJunior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to troubleshoot device and service issues effectively. Proficient in navigating multiple systems and screens while maintaining a friendly and learning-focused attitude.

Highest-signal resume keywords

Customer Service ExperienceTroubleshooting SkillsBasic Computer SkillsRemote Customer Service ExperienceHigh School Diploma

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingBasic Computer SkillsInternet NavigationTyping SkillsSIM Card ManagementApp DownloadingContact Management

Soft Skills

Friendly AttitudeLearning-Focused AttitudeCollaboration

Tools & Technologies

Two MonitorsCommon Software Applications

Industry Keywords

Customer SupportCellular PhonesBillingRemote WorkBackground CheckDrug Screen

About the role

Key responsibilities & impact

Take approximately 4+ customer calls per hour from customers across the USA
Provide customer service and support for cellular phones, billing, and general questions
Troubleshoot basic phone functions, device issues, and service issues
Guide customers through changing SIM cards, downloading apps, adding contacts, and other step-by-step solutions
Navigate multiple screens and systems simultaneously
Remain available and present throughout the shift except during assigned breaks and lunch
Work collaboratively with teammates and appreciate differing strengths and talents

Requirements

What you’ll need

High school diploma or equivalent required
At least 6 months of customer service experience
Remote customer service experience preferred
Basic computer skills, including general typing, common software applications, and internet navigation
Internet connection with at least 20 MBPS upload speed and 100 MBPS download speed
Internet provider cannot be satellite, Wi-Fi, or cellular data
Quiet, distraction-free office setting in the home
Two monitors
Friendly, learning-focused attitude
Pre-employment background check and drug screen required

Benefits

Comp & perks

Opportunity to earn shift differentials for evening and weekend hours worked
Full-time, part-time, and split-shift options
Career growth and self-promotion opportunities through meeting and maintaining metrics
Full-time, 5-week training that is 100% paid
Benefits at affordable rates (as low as $25/paycheck)
Employer-provided equipment
Remote work from home
Savings on gas and lunches out