Virtual Customer Representative

Consumer Cellular, Inc.

. Handle approximately 4+ customer calls per hour from customers across the USA .

Posted 10/27/2026full-timeRemote • Oklahoma • United StatesJunior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to troubleshoot issues across multiple systems while providing a positive customer experience. Proficient in navigating technology and maintaining effective communication in a remote work environment.

Highest-signal resume keywords

Customer Service ExperienceTroubleshooting SkillsBasic Computer SkillsRemote Customer Service ExperienceTwo Monitors Setup

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceTroubleshootingBasic Computer SkillsInternet NavigationTyping Skills

Soft Skills

CollaborationCommunicationAdaptability

Tools & Technologies

Multiple Systems NavigationHome Office Setup

Industry Keywords

Customer ExperienceSIM Card ManagementCellular PhonesBilling Issues

About the role

Key responsibilities & impact

Handle approximately 4+ customer calls per hour from customers across the USA
Provide customer service and create positive customer experiences
Explain cellular phones, billing, and general customer questions
Troubleshoot phone and service issues across multiple screens and systems
Guide customers through changing SIM cards, downloading apps, adding contacts, and other device or service issues
Maintain availability and presence throughout assigned shifts
Navigate multiple systems simultaneously while assisting customers
Collaborate with teammates and respect diverse strengths and talents

Requirements

What you’ll need

High school diploma or equivalent required
At least 6 months of customer service experience required
Remote customer service experience preferred
Basic computer skills, including general typing, common software applications, and internet navigation
Home internet connection with at least 20 MBPS upload speed and 100 MBPS download speed
Internet providers using satellite, Wi-Fi, or cellular data are not compatible
Quiet, distraction-free home office setting
Ability to remain available and present throughout the shift except assigned breaks and lunch
Two monitors required
Pre-employment background check and drug screen required

Benefits

Comp & perks

Fully remote work from home
Employer-provided equipment
Paid training (full-time, 5-week training that is 100% paid)
Full-time, part-time, and split-shift schedule options
Opportunity to earn shift differentials for evening and weekend hours worked
Career growth and self-promotion opportunities
Benefits at affordable rates (as low as $25/paycheck)