Virtual Customer Representative

Consumer Cellular, Inc.

. Take approximately 4+ customer calls per hour from customers across the USA .

Posted 10/27/2026full-timeRemote • Oklahoma • United StatesJunior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to troubleshoot device and service issues while navigating multiple systems. Possesses basic computer skills and a friendly, learning-focused attitude to effectively assist customers remotely.

Highest-signal resume keywords

Customer Service ExperienceTroubleshooting SkillsBasic Computer SkillsRemote Customer Service ExperienceMulti-System Navigation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingCustomer ServiceBasic Computer SkillsInternet NavigationTyping Skills

Soft Skills

Friendly AttitudeDesire To HelpLearning-Focused Attitude

Tools & Technologies

Two MonitorsCommon Software Applications

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Customer SupportCellular PhonesSIM Card ChangesRemote WorkBackground CheckDrug Screen

About the role

Key responsibilities & impact

Take approximately 4+ customer calls per hour from customers across the USA
Provide excellent customer service and support
Explain cellular phones, billing, and general customer questions
Troubleshoot phone, device, and service issues across multiple screens and systems
Guide customers through changing SIM cards, downloading apps, adding contacts, and other step-by-step solutions
Remain available and present throughout the shift except during assigned breaks and lunch
Navigate multiple systems simultaneously while supporting customers efficiently
Work collaboratively with teammates and appreciate diverse strengths and talents

Requirements

What you’ll need

High school diploma or equivalent required
At least 6 months of customer service experience
Remote customer service experience preferred
Basic computer skills, including general typing, common software applications, and internet navigation
Internet connection with at least 20 Mbps upload and 100 Mbps download speeds
Satellite, Wi-Fi, and cellular data internet providers are not compatible
Quiet, distraction-free home office setting
Must reside within 50 miles of a Consumer Cellular facility/Oklahoma City center
Two monitors required
Pre-employment background check and drug screen required
Friendly attitude, desire to help, and learning-focused attitude

Benefits

Comp & perks

Fully remote work from home
Employer-provided equipment
Paid training (full-time, 5-week training that is 100% paid)
Full-time, part-time, and split-shift scheduling options
Opportunity to earn shift differentials for evening and weekend hours
Career growth and self-promotion opportunities
Benefits at affordable rates (approximately $25 per paycheck)
On-site and off-site IT support as needed