Virtual Customer Representative

Consumer Cellular, Inc.

. Take approximately 4+ customer calls per hour from customers across the USA .

Posted 10/27/2026full-timeRemote • Arizona • United StatesJunior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to troubleshoot various device and service issues while maintaining a positive customer experience. Proficient in navigating multiple systems and providing clear instructions in a remote work environment.

Highest-signal resume keywords

Customer Service ExperienceTroubleshooting SkillsBasic Computer SkillsRemote Work ExperienceOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingCustomer ServiceBasic Computer SkillsInternet NavigationTyping Skills

Soft Skills

Friendly AttitudeLearning-Focused AttitudeCollaboration

Tools & Technologies

Two MonitorsMultiple Screens

Industry Keywords

High School DiplomaCustomer ExperienceRemote Customer ServiceBackground CheckDrug Screen

About the role

Key responsibilities & impact

Take approximately 4+ customer calls per hour from customers across the USA
Provide customer service and help create positive customer experiences
Explain cellular phones, billing, and general customer questions
Troubleshoot phone, device, SIM card, app, contact, and service issues
Navigate multiple screens and systems while providing step-by-step customer instructions
Remain available and present throughout the shift except during assigned breaks and lunch
Maintain an organized, distraction-free work environment
Collaborate with teammates and appreciate colleagues' differences, strengths, and talents

Requirements

What you’ll need

High school diploma or equivalent required
At least 6 months of customer service experience required
Remote customer service experience preferred
Basic computer skills, including general typing, common software applications, and internet navigation
Internet upload speed of at least 20 Mbps and download speed of at least 100 Mbps
Internet connection cannot use satellite, Wi-Fi, or cellular data providers
Quiet, distraction-free home office setting
Must reside within 50 miles of a Consumer Cellular facility
Two monitors are necessary
Friendly, learning-focused attitude
Pre-employment background check and drug screen required

Benefits

Comp & perks

Full-time, part-time, and split-shift options
Shift differentials for evening and weekend hours worked
Career growth and self-promotion opportunities through meeting and maintaining metrics
Full-time, 5-week training that is 100% paid
Benefits at affordable rates, including coverage for approximately $25/paycheck
Employer-provided equipment
Remote work from home
On-site and off-site IT support as needed
Savings on commuting and lunches out