Virtual Customer Representative

Consumer Cellular, Inc.

. Take approximately 4+ customer calls per hour from customers across the USA .

Posted 10/27/2026full-timeRemote • Kentucky • United StatesJunior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to troubleshoot cellular devices and navigate multiple systems effectively. Possesses basic computer skills and a commitment to maintaining a distraction-free work environment.

Highest-signal resume keywords

Customer Service ExperienceTroubleshooting Cellular DevicesBasic Computer SkillsRemote Customer Service ExperienceHigh School Diploma

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingInternet NavigationTyping SkillsSIM Card AssistanceApp DownloadingContact ManagementDevice Issue ResolutionBilling Inquiry ResolutionMulti-Screen NavigationCustomer Call Handling

Soft Skills

Friendly AttitudeLearning-FocusedCollaborationAdaptabilityCommunication

Tools & Technologies

Two MonitorsCommon Software ApplicationsInternet Connection

Industry Keywords

Customer CallsRemote WorkDistraction-Free EnvironmentBackground CheckDrug Screen

About the role

Key responsibilities & impact

Take approximately 4+ customer calls per hour from customers across the USA
Provide excellent customer service and help customers resolve phone, billing, and general questions
Troubleshoot cellular phones, devices, and service issues
Navigate multiple screens and systems while guiding customers through step-by-step solutions
Assist with changing SIM cards, downloading apps, adding contacts, and complex device or service issues
Remain available and present throughout the shift except during assigned breaks and lunch
Work collaboratively with teammates and appreciate diverse strengths and talents

Requirements

What you’ll need

High school diploma or equivalent required
At least 6 months of customer service experience required
Remote customer service experience preferred
Basic computer skills, including general typing, common software applications, and internet navigation
Internet connection with at least 20 Mbps upload and 100 Mbps download speeds
Satellite, Wi-Fi, and cellular data internet providers are not compatible
Quiet, distraction-free home office setting
Must reside within 50 miles of a CCI facility; this role requires residence within 50 miles of the Louisville center
Two monitors are necessary
Pre-employment background check and drug screen required
Friendly, learning-focused attitude and commitment to customer service

Benefits

Comp & perks

Equipment provided
Paid training: full-time, 5-week training that is 100% paid
Shift differentials for evening and weekend hours
Full-time, part-time, and split-shift schedule options
Benefits at affordable rates (approximately $25/paycheck)
Career growth and self-promotion opportunities
Savings on gas and lunches out
On-site and off-site IT support as needed