Administrative Coordinator

Consumer Direct Care Network

. Serve as the primary point of contact for clients and team members, with a strong focus on high-volume phone support.

Posted 10/2/2026full-timeMissoula • Montana • United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills through effective communication and problem-solving, while providing administrative support and maintaining accurate records. Proficient in managing high-volume phone support and coordinating workflow to meet team and customer needs.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceBilingual Communication SkillsAdministrative SupportBackground Screening Completion

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Administrative SupportRecord KeepingForm ProcessingService Authorization CheckingWorkflow Coordination

Soft Skills

Professional CommunicationProblem SolvingOrganizational SkillsListening Skills

Tools & Technologies

Computer SystemsOffice Applications

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Client SupportInbound CallsOutbound CallsEmail CommunicationMessaging SupportChat Support

About the role

Key responsibilities & impact

Serve as the primary point of contact for clients and team members, with a strong focus on high-volume phone support.
Answer questions and provide helpful, professional service to clients and colleagues.
Answer inbound and outbound calls.
Respond to emails, messages, and chats with accurate information as needed.
Listen to customer concerns, resolve issues when possible, and connect customers with additional support when needed.
Provide daily administrative support.
Review, process, and update forms and documents in the appropriate systems.
Support accounts receivable by checking service authorizations for accuracy and working with MCO representatives to correct errors.
Follow applicable laws, standards, and procedures.
Organize priorities and coordinate workflow to support team and customer needs.
Use computer systems and common office applications.
Coordinate intake, referral, and enrollment activities while maintaining accurate records.
Participate in required training and professional development.
Use bilingual communication skills to support customers where needed.
Complete other related duties as assigned.

Requirements

What you’ll need

Customer service or call center experience, including assisting customers by phone, email, messaging, or chat.
A combination of education and experience that has prepared you to perform the responsibilities of this role.
Ability to successfully complete a background screening.
A high school diploma, GED, or comparable education or experience.
Experience providing administrative or clerical support in an office or service environment.
Bilingual communication skills may be helpful in certain locations.
Legal authorization to work in the United States.
Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.

Benefits

Comp & perks

A rewarding career helping others
Fun and engaging work environment built on team unity
Job satisfaction knowing you make a difference in the work you do and lives we serve
Professional training to help advance your skills for career development
Medical, Dental, and Vision Insurance
Vacation accrued at 3.07 hours per pay period to use when accrued
Profit-sharing for employees in good standing
Two Paid Floating Holidays
Nine Paid Federal Holidays
Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
Instant Earnings Option
401(k) Retirement plan & discretionary company match
Company-Paid Life Insurance
Supplemental Life, Accident, Critical Illness, and Hospital benefits
Short and Long-Term Disability
Paid Parental Leave
Flexible Spending Account
Employee Assistance Program
Pet Insurance