Consumer Direct Care Network

Manager

• Plan, direct, and coordinate all activities related to software development and data integrations between various systems
• Manage teams delivering software and data integration products
• Ensure products meet business requirements, delivery schedules, and expected quality standards
• Hire, develop, lead, and train development resources
• Establish and enforce development department tools, techniques, principles, and practices
• Translate business requirements into functional software
• Foster internal partnerships with Business Analysts, IT Infrastructure, Product Management, Software Quality Assurance, and business units
• Support, troubleshoot, and repair software issues in a timely manner
• Provide business, data, application, and technology consulting during pre-feasibility and feasibility discussions
• Perform other duties and responsibilities as assigned

Application Development Manager

Payroll

• Process payroll for biweekly hourly employees across multiple states
• Audit payroll for discrepancies and errors and correct accordingly
• Verify time entered, pay rates, and benefit deductions
• Manually calculate and enter garnishments
• Pay employees accurately and timely, ensuring bank files are loaded timely and payroll is audited with no errors
• Validate notices of changes for direct deposits
• Update direct deposit information and issue pay cards as requested
• Communicate with local offices regarding verification of employment, pay issues, and other payroll-related information
• Perform other duties as assigned

Payroll Coordinator I

Administrative Assistant

• Provide helpful, professional service to clients and colleagues.
• Answer inbound and outbound calls.
• Respond to emails, messages, and chats with accurate information as needed.
• Listen to customer concerns, resolve issues when possible, and connect customers with additional support when needed.
• Provide daily administrative support.
• Review, process, and update forms and documents in the appropriate systems.
• Support accounts receivable by checking service authorizations for accuracy and working with MCO representatives to correct errors.
• Follow applicable laws, standards, and procedures.
• Organize priorities and coordinate workflow to support team and customer needs.
• Use computer systems and common office applications.
• Coordinate intake, referral, and enrollment activities while maintaining accurate records.
• Participate in required training and professional development.
• Use bilingual communication skills to support customers where needed.
• Complete other related duties as assigned.

Administrative Coordinator

• Serve as the primary point of contact for clients and team members, with a strong focus on high-volume phone support.
• Answer questions and provide helpful, professional service to clients and colleagues.
• Answer inbound and outbound calls.
• Respond to emails, messages, and chats with accurate information as needed.
• Listen to customer concerns, resolve issues when possible, and connect customers with additional support when needed.
• Provide daily administrative support.
• Review, process, and update forms and documents in the appropriate systems.
• Support accounts receivable by checking service authorizations for accuracy and working with MCO representatives to correct errors.
• Follow applicable laws, standards, and procedures.
• Organize priorities and coordinate workflow to support team and customer needs.
• Use computer systems and common office applications.
• Coordinate intake, referral, and enrollment activities while maintaining accurate records.
• Participate in required training and professional development.
• Use bilingual communication skills to support customers where needed.
• Complete other related duties as assigned.

Broker

• Apply a person-centered approach to program functions
• Coordinate day-to-day implementation of contractual requirements within state Medicaid guidelines
• Create care plans, train clients on services, audit services, and report findings to the contracted entity
• Assist clients with plan and budget development, submissions, and revisions
• Provide service to clients, employees, third-party organizations, and MCOs
• Support day-to-day operations and client advocacy
• Collaborate with stakeholders on service delivery
• Comply with legal requirements, standards, policies, and procedures
• Conduct advanced reporting and oversight activities
• Handle complex service programs and special projects
• Lead, supervise, and complete special projects, including developing and implementing care plans
• Market services to referral sources
• Participate in professional development and training
• Represent the company at stakeholder, health, and provider fairs
• Supervise deliverables and ensure timely project completion
• Enroll clients and employees in services, including developing service/support plans and budgets
• Orient and educate clients on program roles and responsibilities
• Train and assist clients with timecard submission
• Assist clients with program eligibility requirements
• Travel to client homes or other destinations to meet with clients
• Conduct client assessments and contacts
• Maintain documentation in the CRM database
• Compile information for internal or external auditors
• Perform other duties as assigned

Broker Support

Supervisor

• Supervise and maintain a caseload of clients enrolled in Medicaid programs
• Supervise clients’ in-home care needs in compliance with Federal/State Regulations, Managed Care Organization (MCO) program rules, and contract requirements
• Supervise daily intake and referral processes to ensure positive business growth and development
• Provide leadership and training to other staff
• Promote cohesiveness in the office
• Supervise day-to-day operations and client advocacy
• Collaborate with stakeholders regarding the delivery of services
• Conduct advanced reporting and oversight activities
• Handle complex service programs and special projects
• Lead, supervise and complete special projects, including large-scale enrollments and transitions
• Market services to referral sources
• Participate in professional development and training activities
• Provide customer service to internal and external clients
• Represent the company at stakeholder meetings, health fairs, and provider fairs
• Supervise deliverables and ensure timely completion of projects
• Train and oversee employees
• Enroll clients and employees in services, web portal, and EVV systems as needed
• Conduct necessary client assessments and home visits, as necessary
• Handle escalated complaints
• Perform other duties as assigned

Service Coordinator Supervisor

• Supervise and maintain a caseload of clients enrolled in Medicaid programs
• Supervise clients’ in-home care needs in compliance with Federal/State Regulations, Managed Care Organization (MCO) program rules, and contract requirements
• Supervise daily intake and referral processes
• Provide leadership and training to other staff
• Promote cohesiveness in the office
• Supervise day-to-day operations and client advocacy
• Collaborate with stakeholders regarding the delivery of services
• Conduct advanced reporting and oversight activities
• Handle complex service programs and special projects
• Lead, supervise and complete special projects, including large-scale enrollments and transitions
• Market services to referral sources
• Participate in professional development and training activities
• Provide customer service to internal and external clients
• Represent the company at stakeholder meetings, health fairs, and provider fairs
• Supervise deliverables and ensure timely completion of projects
• Train and oversee employees
• Enroll clients and employees in services, web portal, and EVV systems as needed
• Conduct necessary client assessments and home visits, as necessary
• Handle escalated complaints
• Perform other duties as assigned

Service Coordinator, Supervisor

General

• Assist with daily intake and referral processes to set clients up for services
• Maintain and coordinate a caseload of clients enrolled in Medicaid programs
• Coordinate clients’ in-home care needs in compliance with Federal/State Regulations, MCO program rules, and contract requirements
• Conduct regular check-ins on clients and update care plans when needs change
• Support day-to-day operations and client advocacy
• Collaborate with stakeholders regarding service delivery
• Handle complex service programs and special projects
• Market services to referral sources as needed
• Participate in professional development and training activities
• Provide customer service to internal and external clients
• Represent the company at stakeholder meetings, health fairs, and provider fairs
• Enroll clients and employees in services, web portal, and EVV systems as needed
• Conduct necessary client assessments and home visits as required
• Answer and make phone calls and occasional video calls
• Perform other duties as assigned

Service Coordinator I

Care Coordinator

• Apply a person-centered approach to keep the client at the center of all program functions
• Coordinate the day-to-day implementation of contractual requirements within the state’s Medicaid guidelines
• Create care plans based on clients’ needs, train clients on services provided, audit services, and report findings to the contracted entity
• Assist clients with plan/budget development, submissions and revisions
• Provide service to clients, employees, and third-party organizations including MCOs
• Support day-to-day operations and client advocacy
• Collaborate with stakeholders regarding delivery of services
• Conduct advanced reporting and oversight activities
• Handle complex service programs and special projects
• Develop and implement care plans
• Enroll clients and employees in services, including development of service/support plans and budgets
• Orient and educate clients on program roles and responsibilities
• Train and assist clients in timecard submission
• Assist clients with eligibility requirements
• Travel to and from client homes or other destinations to meet with clients
• Conduct necessary client assessments and contacts
• Maintain documentation in the CRM database
• Compile information for internal or external auditors
• Market services to referral sources
• Represent the company at stakeholder meetings, health fairs, and provider fairs
• Supervise deliverables and ensure timely completion of projects
• Participate in professional development and training activities
• Provide customer service to internal and external clients
• Perform other duties as assigned

Associate

• Enter client demographic packets and service authorizations to enable time entry and billing processes
• Review packets and authorizations for accuracy
• Identify and troubleshoot issues with local offices
• Prepare basic reports flagging errors affecting shift entry, payroll, and billing
• Resolve discrepancies in a timely manner
• Process assigned client packets, authorizations, and eligibility checks
• Prepare and work reports to meet deadlines for shift entry, payroll, and billing
• Comply with applicable legal requirements, standards, policies, and procedures
• Coordinate workflow and develop working knowledge of additional entities to assist other service lines
• Participate in professional development and training activities
• Provide customer service to internal and external clients
• Perform other duties as assigned

Authorization Associate

General Counsel

• Provide primary legal counsel and strategic guidance on employment and labor law matters
• Advise Human Resources and organizational leadership on employee relations, workplace investigations, disciplinary actions, leave administration, accommodations, wage and hour compliance, and workforce management practices
• Interpret and advise management on applicable federal, state, and local employment laws and regulations
• Review executive employment, restrictive covenant, and separation agreements
• Support responses to administrative agency investigations and employment-related claims
• Advise on workforce restructuring, reductions in force, and organizational changes
• Monitor employment law developments and associated legal and operational impacts
• Oversee the organization's litigation portfolio and direct litigation strategy
• Manage outside counsel relationships, performance, and legal expenditures
• Evaluate claims, disputes, and potential litigation exposure
• Coordinate responses to subpoenas, administrative proceedings, demand letters, and government investigations
• Support mediation, arbitration, and settlement negotiations
• Develop litigation prevention and risk mitigation strategies
• Draft, review, negotiate, and advise on complex commercial agreements and business transactions
• Provide legal oversight of significant contractual arrangements
• Support strategic partnerships, vendor relationships, and operational initiatives
• Develop contract standards and risk management protocols
• Supervise and provide direction to the Privacy Officer & Corporate Counsel
• Support legal department workflows, priorities, resource allocation, strategic planning, and operational initiatives
• Develop legal processes, templates, and workflow improvements
• Advise leadership on regulatory obligations and support regulatory investigations, audits, and agency inquiries
• Partner with Compliance, Human Resources, Operations, and Finance on legal and regulatory compliance
• Serve as a trusted legal advisor to senior leadership
• Prepare legal memoranda, risk assessments, and executive briefings
• Present legal recommendations regarding significant business decisions
• Support organizational initiatives, strategic planning, and enterprise risk management efforts
• Perform other duties as assigned

Associate General Counsel

• Enter client demographic packets and service authorizations to enable successful time entry and billing processes
• Review packets and authorizations for accuracy
• Identify problems and troubleshoot issues with local offices
• Process assigned client packets, authorizations, and eligibility checks timely and accurately
• Prepare and work reports to meet deadlines for shift entry, payroll, and billing
• Flag errors that could impact shift entry, payroll, and billing processes
• Resolve discrepancies in a timely manner
• Comply with applicable legal requirements, standards, policies, and procedures
• Coordinate workflow and maintain necessary skills and knowledge
• Participate in professional development and training activities
• Provide customer service to internal and external clients
• Develop working knowledge of additional entities to assist other service lines as needed
• Perform other duties as assigned