Administrative Coordinator

Consumer Direct Care Network

. Provide helpful, professional service to clients and colleagues.

Posted 10/2/2026full-timeMissoula • Montana • United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills through effective communication and problem-solving, while providing administrative support and maintaining accurate records. Proficient in coordinating workflow and supporting team needs in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceBilingual Communication SkillsAdministrative SupportCall Center ExperienceRecord Keeping

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Administrative SupportRecord KeepingService Authorization CheckingForm ProcessingData Entry

Soft Skills

Problem SolvingOrganizational SkillsCommunication SkillsTeam CoordinationCustomer Interaction

Tools & Technologies

Computer SystemsOffice Applications

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer ServiceCall CenterAdministrative SupportIntake CoordinationReferral Activities

About the role

Key responsibilities & impact

Provide helpful, professional service to clients and colleagues.
Answer inbound and outbound calls.
Respond to emails, messages, and chats with accurate information as needed.
Listen to customer concerns, resolve issues when possible, and connect customers with additional support when needed.
Provide daily administrative support.
Review, process, and update forms and documents in the appropriate systems.
Support accounts receivable by checking service authorizations for accuracy and working with MCO representatives to correct errors.
Follow applicable laws, standards, and procedures.
Organize priorities and coordinate workflow to support team and customer needs.
Use computer systems and common office applications.
Coordinate intake, referral, and enrollment activities while maintaining accurate records.
Participate in required training and professional development.
Use bilingual communication skills to support customers where needed.
Complete other related duties as assigned.

Requirements

What you’ll need

Customer service or call center experience, including assisting customers by phone, email, messaging, or chat.
A combination of education and experience that has prepared you to perform the responsibilities of this role.
Ability to successfully complete a background screening.
A high school diploma, GED, or comparable education or experience.
Experience providing administrative or clerical support in an office or service environment.
Bilingual communication skills may be helpful in certain locations.

Benefits

Comp & perks

A rewarding career helping others
Fun and engaging work environment built on team unity
Job satisfaction knowing you make a difference in the work you do and lives we serve
Professional training to help advance your skills for career development
Medical, Dental, and Vision Insurance
Vacation accrued at 3.07 hours per pay period to use when accrued
Profit-sharing for employees in good standing
Two Paid Floating Holidays
Nine Paid Federal Holidays
Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
Instant Earnings Option
401(k) Retirement plan & discretionary company match
Company-Paid Life Insurance
Supplemental Life, Accident, Critical Illness, and Hospital benefits
Short and Long-Term Disability
Paid Parental Leave
Flexible Spending Account
Employee Assistance Program
Pet Insurance