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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in program coordination and client advocacy within Medicaid guidelines, with a strong focus on developing care plans and conducting assessments. Proficient in effective communication, problem-solving, and multitasking to support diverse client needs.
Highest-signal resume keywords
Program CoordinationClient AdvocacyCare Plan DevelopmentMedicaid CompliancePublic Speaking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client AssessmentBudget DevelopmentService Plan CreationAdvanced ReportingDocumentation Management
Soft Skills
Effective CommunicationProblem-SolvingDecision-MakingPrioritizationCustomer Service
Tools & Technologies
CRM Database
Certifications & Qualifications
Valid Driver's LicenseAuto Insurance
Industry Keywords
Human ServicesMedicaid GuidelinesElderly CareDisability ServicesClient Advocacy
About the role
Key responsibilities & impact- Apply a person-centered approach to program functions
- Coordinate day-to-day implementation of contractual requirements within state Medicaid guidelines
- Create care plans, train clients on services, audit services, and report findings to the contracted entity
- Assist clients with plan and budget development, submissions, and revisions
- Provide service to clients, employees, third-party organizations, and MCOs
- Support day-to-day operations and client advocacy
- Collaborate with stakeholders on service delivery
- Comply with legal requirements, standards, policies, and procedures
- Conduct advanced reporting and oversight activities
- Handle complex service programs and special projects
- Lead, supervise, and complete special projects, including developing and implementing care plans
- Market services to referral sources
- Participate in professional development and training
- Represent the company at stakeholder, health, and provider fairs
- Supervise deliverables and ensure timely project completion
- Enroll clients and employees in services, including developing service/support plans and budgets
- Orient and educate clients on program roles and responsibilities
- Train and assist clients with timecard submission
- Assist clients with program eligibility requirements
- Travel to client homes or other destinations to meet with clients
- Conduct client assessments and contacts
- Maintain documentation in the CRM database
- Compile information for internal or external auditors
- Perform other duties as assigned
Requirements
What you’ll need- A four (4) year degree in Human Services and at least one (1) year professional experience working with elderly people, adults with physical disabilities, individuals with intellectual disabilities, or persons with developmental disabilities; or
- A four (4) year degree in any other subject and two (2) years professional experience working with the listed populations; or
- A two (2) year degree in Human Services and at least five (5) years professional experience working with the listed populations
- Must have reliable transportation
- If driving, a valid driver's license and auto insurance are required
- Must provide reliable Internet service for this hybrid position
- Legally authorized to work in the United States
- Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions
- Comfortable with public speaking
- Effective communication, problem-solving, decision-making, computer, prioritization, multitasking, and customer-service skills
- Bilingual preferred in various locations
Benefits
Comp & perks- A rewarding career helping others
- Fun and engaging work environment built on team unity
- Job satisfaction knowing you make a difference in the work you do and lives we serve
- Professional training to help advance your skills for career development
- Medical, Dental, and Vision Insurance
- Vacation accrued at 3.07 hours per pay period to use when accrued
- Profit-sharing for employees in good standing
- Two Paid Floating Holidays
- Nine Paid Federal Holidays
- Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
- Instant Earnings Option
- 401(k) Retirement plan & discretionary company match
- Company-Paid Life Insurance
- Supplemental Life, Accident, Critical Illness, and Hospital benefits
- Short and Long-Term Disability
- Paid Parental Leave
- Flexible Spending Account
- Employee Assistance Program
- Pet Insurance