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Care Coordinator
Consumer Direct Care Network. Apply a person-centered approach to keep the client at the center of all program functions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client advocacy, care plan development, and compliance with Medicaid guidelines. Proficient in coordinating services for individuals with disabilities while ensuring effective communication and collaboration with stakeholders.
Highest-signal resume keywords
Client AdvocacyCare Plan DevelopmentMedicaid ComplianceSupport Broker ExperienceBilingual Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Care Plan DevelopmentClient AssessmentBudget DevelopmentService CoordinationDocumentation ManagementAdvanced ReportingEligibility Requirements AssistanceTimecard Submission TrainingContractual Requirement ImplementationService/Support Plan Development
Soft Skills
Interpersonal CommunicationCustomer ServiceCollaborationTraining and EducationProblem Solving
Tools & Technologies
CRM Database
Certifications & Qualifications
Bachelor’s Degree in Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related FieldValid Driver’s LicenseAuto Insurance
Industry Keywords
Medicaid GuidelinesDisability ServicesConsumer Direct Care NetworkStakeholder EngagementProfessional Development
About the role
Key responsibilities & impact- Apply a person-centered approach to keep the client at the center of all program functions
- Coordinate the day-to-day implementation of contractual requirements within the state’s Medicaid guidelines
- Create care plans based on clients’ needs, train clients on services provided, audit services, and report findings to the contracted entity
- Assist clients with plan/budget development, submissions and revisions
- Provide service to clients, employees, and third-party organizations including MCOs
- Support day-to-day operations and client advocacy
- Collaborate with stakeholders regarding delivery of services
- Conduct advanced reporting and oversight activities
- Handle complex service programs and special projects
- Develop and implement care plans
- Enroll clients and employees in services, including development of service/support plans and budgets
- Orient and educate clients on program roles and responsibilities
- Train and assist clients in timecard submission
- Assist clients with eligibility requirements
- Travel to and from client homes or other destinations to meet with clients
- Conduct necessary client assessments and contacts
- Maintain documentation in the CRM database
- Compile information for internal or external auditors
- Market services to referral sources
- Represent the company at stakeholder meetings, health fairs, and provider fairs
- Supervise deliverables and ensure timely completion of projects
- Participate in professional development and training activities
- Provide customer service to internal and external clients
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field
- 6 years’ experience serving individuals with disabilities
- Must have reliable transportation
- If the employee will be driving, a valid driver’s license and auto insurance is required
- Previous Support Broker experience preferred
- Combination of education and experience
- Ability to work flexible and/or extended hours, if needed, to meet the job requirements
- Employees must provide their own reliable internet if working a remote/hybrid position
- Legally authorized to work in the United States
- Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions
- Bilingual preferred in various locations
Benefits
Comp & perks- A rewarding career helping others
- Fun and engaging work environment built on team unity
- Job satisfaction knowing you make a difference in the work you do and lives we serve
- Professional training to help advance your skills for career development
- Medical, Dental, and Vision Insurance
- Vacation accrued at 3.07 hours per pay period to use when accrued
- Profit-sharing for employees in good standing
- Two Paid Floating Holidays
- Nine Paid Federal Holidays
- Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
- Instant Earnings Option
- 401(k) Retirement plan & discretionary company match
- Company-Paid Life Insurance
- Supplemental Life, Accident, Critical Illness, and Hospital benefits
- Short and Long-Term Disability
- Paid Parental Leave
- Flexible Spending Account
- Employee Assistance Program
- Pet Insurance