Service Coordinator I

Consumer Direct Care Network

. Assist with daily intake and referral processes to set clients up for services .

Posted 9/22/2026full-timeWausau • Wisconsin • United StatesMid-LevelSenior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client intake, case management, and compliance with Federal and State regulations. Proficient in coordinating in-home care services and conducting client assessments while advocating for client needs.

Highest-signal resume keywords

Client Intake CoordinationCase ManagementRegulatory ComplianceClient AdvocacyClient Assessment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client IntakeCase ManagementClient AssessmentCare Plan DevelopmentService Coordination

Soft Skills

CommunicationCollaborationCustomer ServiceProblem SolvingAdvocacy

Tools & Technologies

Web PortalEVV Systems

Certifications & Qualifications

Bachelor’s Degree in Social WorkPsychologyCounselingRehabilitationNursing

Industry Keywords

Medicaid ProgramsDisabilitiesElderly CareStakeholder EngagementProfessional Development

About the role

Key responsibilities & impact

Assist with daily intake and referral processes to set clients up for services
Maintain and coordinate a caseload of clients enrolled in Medicaid programs
Coordinate clients’ in-home care needs in compliance with Federal/State Regulations, MCO program rules, and contract requirements
Conduct regular check-ins on clients and update care plans when needs change
Support day-to-day operations and client advocacy
Collaborate with stakeholders regarding service delivery
Handle complex service programs and special projects
Market services to referral sources as needed
Participate in professional development and training activities
Provide customer service to internal and external clients
Represent the company at stakeholder meetings, health fairs, and provider fairs
Enroll clients and employees in services, web portal, and EVV systems as needed
Conduct necessary client assessments and home visits as required
Answer and make phone calls and occasional video calls
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred
1 year of previous experience working with individuals with disabilities or the elderly preferred
Combination of education and experience
Employees must provide their own reliable internet if working a remote/hybrid position
Legally authorized to work in the United States
Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions

Benefits

Comp & perks

A rewarding career helping others
Fun and engaging work environment built on team unity
Job satisfaction knowing you make a difference in the work you do and lives we serve
Professional training to help advance your skills for career development
Medical, Dental, and Vision Insurance
Vacation accrued at 3.07 hours per pay period to use when accrued
Profit-sharing for employees in good standing
Two Paid Floating Holidays
Nine Paid Federal Holidays
Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
Instant Earnings Option
401(k) Retirement plan & discretionary company match
Company-Paid Life Insurance
Supplemental Life, Accident, Critical Illness, and Hospital benefits
Short and Long-Term Disability
Paid Parental Leave
Flexible Spending Account
Employee Assistance Program
Pet Insurance