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Service Coordinator Supervisor
Consumer Direct Care Network. Supervise and maintain a caseload of clients enrolled in Medicaid programs .
About the role
Key responsibilities & impact- Supervise and maintain a caseload of clients enrolled in Medicaid programs
- Supervise clients’ in-home care needs in compliance with Federal/State Regulations, Managed Care Organization (MCO) program rules, and contract requirements
- Supervise daily intake and referral processes to ensure positive business growth and development
- Provide leadership and training to other staff
- Promote cohesiveness in the office
- Supervise day-to-day operations and client advocacy
- Collaborate with stakeholders regarding the delivery of services
- Conduct advanced reporting and oversight activities
- Handle complex service programs and special projects
- Lead, supervise and complete special projects, including large-scale enrollments and transitions
- Market services to referral sources
- Participate in professional development and training activities
- Provide customer service to internal and external clients
- Represent the company at stakeholder meetings, health fairs, and provider fairs
- Supervise deliverables and ensure timely completion of projects
- Train and oversee employees
- Enroll clients and employees in services, web portal, and EVV systems as needed
- Conduct necessary client assessments and home visits, as necessary
- Handle escalated complaints
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred
- 3 years experience working with individuals with disabilities or the elderly preferred
- Combination of education and experience
- Leadership experience preferred
- Ability to work flexible and/or extended hours, if needed, to meet the job requirements
- Legally authorized to work in the United States
- Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions
Benefits
Comp & perks- A rewarding career helping others
- Fun and engaging work environment built on team unity
- Job satisfaction knowing you make a difference in the work you do and lives we serve
- Professional training to help advance your skills for career development
- Medical, Dental, and Vision Insurance
- Vacation accrued at 3.07 hours per pay period to use when accrued
- Profit-sharing for employees in good standing
- Two Paid Floating Holidays
- Nine Paid Federal Holidays
- Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
- Instant Earnings Option
- 401(k) Retirement plan & discretionary company match
- Company-Paid Life Insurance
- Supplemental Life, Accident, Critical Illness, and Hospital benefits
- Short and Long-Term Disability
- Paid Parental Leave
- Flexible Spending Account
- Employee Assistance Program
- Pet Insurance