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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Linux Administration, Windows Server Administration, and technical customer support, with a strong focus on problem-solving and proactive infrastructure monitoring. Proficient in English and German communication, with a willingness to learn and adapt to new technologies.
Highest-signal resume keywords
Linux AdministrationWindows Server AdministrationTechnical Customer SupportBash ScriptingSQL Database Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Linux AdministrationWindows Server AdministrationBash ScriptingSQL Database ExperienceServer InstallationNetwork AdministrationTechnical TroubleshootingServer MigrationWebsite Error AnalysisInfrastructure Monitoring
Soft Skills
Service-OrientedIndependentResponsibleCollaborativeEnthusiastic
Industry Keywords
IT SupportTechnical SupportVocational TrainingCustomer CommunicationInfrastructure Management
Tech Stack
Tools & technologiesLinuxSQL
About the role
Key responsibilities & impact- Provide technical 3rd-level support for smooth 24/7 operation
- Support and communicate with customers in English and German via the ticket system
- Monitor and troubleshoot customer IT infrastructure
- Provide technical solutions for compromised servers, managed server tasks, website and server migrations, and website error analysis
- Document support activities and solutions
- Build and provision servers
- Proactively monitor internal infrastructure
- Work the newly introduced night shift
- Collaborate with 3rd-level colleagues to support customers in other time zones
- Install, configure, and administer servers, networks, and applications
- Investigate problems intensively and test new solutions during lower ticket volumes
- Familiarize yourself with new technologies
Requirements
What you’ll need- Completed technically oriented vocational training in the IT sector or relevant professional experience in the IT sector
- Very good knowledge of Linux administration (Shell/Terminal)
- Service-oriented, independent, and responsible approach to technical customer support
- Experience dealing with hardware
- Windows server administration knowledge
- English language skills are mandatory
- Initial knowledge of Bash scripting would be desirable
- Basic programming skills would be desirable
- Experience with databases (SQL) would be desirable
- Sound knowledge of German would be desirable
- Willingness and enthusiasm to develop skills where requirements are not yet fully met
Benefits
Comp & perks- Full-time, permanent employment
- Intensive training and professional development support
- Ongoing professional and personal development opportunities
- MultiSportCard
- Meal vouchers
- Comprehensive induction with colleagues
- Modern and conveniently located workplaces at European locations
- Remote or hybrid working opportunities with the same technical equipment at home as in the office
- Flexible working hours
- 30-day vacation by default
- Possibility of working in the summer office in Mallorca
- Possibility of working from any EU country
- Extra day off for Volunteer Day
- Corporate benefits program with attractive conditions on many products and services
- Company events and team events
