Contabo

IT Support

• Provide technical 3rd-level support for smooth 24/7 operation
• Support and communicate with customers in English and German via the ticket system
• Monitor and troubleshoot customer IT infrastructure
• Provide technical solutions for compromised servers, managed server tasks, website and server migrations, and website error analysis
• Document support activities and solutions
• Build and provision servers
• Proactively monitor internal infrastructure
• Work the newly introduced night shift
• Collaborate with 3rd-level colleagues to support customers in other time zones
• Install, configure, and administer servers, networks, and applications
• Investigate problems intensively and test new solutions during lower ticket volumes
• Familiarize yourself with new technologies

Technical Support Specialist – Nightshift