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Customer Support Analyst – Payroll and HR Administration Focus
Contajá Contabilidade Online. Provide customer support focused on payroll and HR administration processes, ensuring technical assistance, clear guidance, and an excellent customer experience .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in payroll and HR administration, providing exceptional customer support while ensuring compliance with tax regulations and employment legislation. Proficient in analyzing payroll discrepancies and managing customer inquiries with a focus on accuracy and efficiency.
Highest-signal resume keywords
Payroll ProcessingCustomer Support ToolsTax AnalysisAccounting SoftwareEmployment Legislation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payroll Benefits AdministrationTax Regulations KnowledgeEmployment-Related Document PreparationESocial ManagementFGTS Digital ManagementPIS and COFINS Taxation KnowledgeICMS Legislation KnowledgeInvoice Recording ProceduresService Invoice IssuanceFator R Tax Incentive Knowledge
Soft Skills
Customer-Facing ExperienceClear CommunicationProblem SolvingAttention to DetailAnalytical Thinking
Tools & Technologies
Microsoft OfficeOmnichannel Platforms
Industry Keywords
Payroll AdministrationHR AdministrationStatutory ChargesTax IncentivesService Exports
About the role
Key responsibilities & impact- Provide customer support focused on payroll and HR administration processes, ensuring technical assistance, clear guidance, and an excellent customer experience
- Handle customer inquiries via chat, with a focus on payroll and HR administration matters
- Advise customers on payroll processing, onboarding, offboarding, and vacation procedures
- Assist with reviewing employment-related calculations
- Answer questions about statutory charges and contributions, including INSS, FGTS, and eSocial
- Analyze and resolve inconsistencies related to payroll and HR administration
- Ensure quality, speed, and accuracy in customer interactions
- Log and monitor support tickets through resolution
- Provide customers with support on detailed and technical matters
Requirements
What you’ll need- Intermediate proficiency in Microsoft Office
- Knowledge of specific tax regulations
- Intermediate knowledge of accounting software
- Proficiency in ancillary tax and regulatory obligations
- Skills in preparing employment-related documents
- Basic knowledge of payroll benefits administration
- Basic knowledge of managing and reviewing events in eSocial and FGTS Digital
- Knowledge of employment legislation
- Basic knowledge of the PIS and COFINS single-phase taxation regime
- Knowledge of ICMS legislation and state agreements
- Knowledge of procedures for recording incoming and outgoing invoices
- Customer-facing experience
- Proficiency with customer support tools, including omnichannel platforms
- Intermediate skills in tax analysis and assessment
- Knowledge of issuing service invoices, withholding taxes, service codes, and applicable municipalities
- Knowledge of ISS legislation and municipal and federal tax incentives, with an emphasis on service exports
- Intermediate knowledge of the Fator R tax incentive
- Currently pursuing a degree in Accounting or Business Administration
Benefits
Comp & perks- Caju Benefits Card – BRL 700 per month to use as you choose, with no payroll deduction and maintained during vacation
- Unimed Health Insurance – 100% covered by Contajá, with copayments only when the plan is used; dependent coverage is fully paid by the employee
- Birthday Day Off
- Wellhub (formerly Gympass) – access to gyms and wellness platforms
- Telepsychology – up to 2 free consultations per month
- Telenutrition – up to 2 free consultations per month
- 15% discount on laboratory tests at Dasa network facilities
- 30% discount on generic medications and 20% discount on brand-name medications at Pague Menos pharmacies
- Partnership with Estácio for academic development
- ImpulsoJá Career Development Plan
- Gamification program with virtual coins redeemable for prizes, events, and gifts