Contajá Contabilidade Online

Support Engineer

• Provide customer support focused on accounting processes, assisting with data interpretation, answering questions, and ensuring a consultative and efficient customer experience
• Handle customer inquiries focused on accounting-related questions
• Provide guidance on accounting entries and reconciliations
• Support the analysis of trial balances and financial statements
• Answer questions about ancillary tax obligations
• Identify and correct accounting inconsistencies
• Ensure the quality and clarity of the guidance provided
• Record and follow up on customer interactions

Customer Support Analyst, Accounting

Business Analyst

• Manage the onboarding process for new clients
• Analyze data related to taxation and the classification and reclassification of MEI (Individual Microentrepreneur) status
• Validate economic activities (CNAEs) and their compatibility with the applicable tax regime
• Analyze and verify the company address
• Review and validate all documentation required for company formation
• Ensure that information is accurate and complete in internal systems
• Maintain active communication with clients, providing guidance and answering questions throughout the process
• Ensure that clients complete the onboarding process with confidence and clarity
• Review and correct errors, ensuring the quality and accuracy of onboarding and the efficient submission of cases to the Legalization Department

Customer Support Analyst, Accounting

Onboarding Analyst – Business Formation