Director, Business Development Operations

Contexture

. Provide leadership and support for Contexture’s Business Development, Operations, Billing, and Engagement Department .

Posted 11/5/2026full-timeUnited StatesLead💰 $8,534 - $9,583 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in business operations and program development within a health information exchange environment, with strong capabilities in project management, Salesforce enhancement, and team leadership. Proficient in developing operational plans, managing billing workflows, and ensuring compliance with healthcare regulations.

Highest-signal resume keywords

Business Operations ManagementSalesforce Enhancement LeadershipProject Management SkillsHealthcare Information Technology KnowledgeTeam Leadership and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program DevelopmentWorkflow AnalysisBilling ManagementData ManagementOperational PlanningSales Funnel ManagementEHR Meaningful UseCompliance with PHI and PIIDatabase AuditingCredentialing Standards

Soft Skills

Interpersonal SkillsCommunication SkillsPublic Relations SkillsCoaching and MentoringAdaptability

Tools & Technologies

SalesforceMicrosoft Office SuiteCRM ToolsMicrosoft Dynamics-365InfusionsoftNetSuiteVisio

Certifications & Qualifications

Project Management Certification

Industry Keywords

Health Information ExchangeHealthcare ProvidersArizona Healthcare LandscapeColorado Healthcare LandscapeInformation Technology ComplianceFinancial Information ManagementOrganizational Standardization

About the role

Key responsibilities & impact

Provide leadership and support for Contexture’s Business Development, Operations, Billing, and Engagement Department
Streamline and expedite functions across multiple business applications
Plan, organize, coordinate, and direct account management and workflow analysis activities
Provide administrative direction for billing, solution documentation, process documentation, organizational standardization, quality assurance, operational workflows, reporting, solution expansion, presentation materials, pricing model evaluation, and shared support functions
Coordinate with department managers to ensure services are delivered on time, error-free, and to organizational and customer service standards
Develop and implement operational plans for new and existing business and clinical applications
Coordinate onboarding risks and issues with customer support, project management, and implementation teams
Lead the Salesforce enhancement and improvement committee
Supervise and manage assigned staff, maintain staffing levels, recruit employees, and create onboarding plans
Maintain effective and equitable staff assignments and allocations
Support billing workflows and Salesforce-to-Finance data management for invoicing
Mentor, coach, and provide educational activities for employee development
Maintain product and service knowledge to support new services and troubleshoot existing functionality
Collaborate with Client Support Services to resolve issues, conduct outreach and satisfaction sessions, and provide technical assistance for HIE participants
Develop workflows and transition processes from pre-sales through contracting, finance alignment, billing, and post-sale client management
Develop engagement strategies to increase HIE participation
Orient Business Development staff to account management plans, billing protocols, initiatives, and campaigns
Support reporting, tracking, and Salesforce audit feedback; lead Salesforce reporting for executives and board presentations
Maintain required report tracking, participant lists, and standard reports
Ensure accurate and complete participant data, including contact information, organization status, provider type, licensure, and excluded-party status
Lead credentialing and verification for participants and document network data in compliance with information-blocking, privacy, and 42 CFR Part 2 requirements
Conduct audits and reviews of database data quality and coding against provider/network credentialing standards
Provide leadership and input for strategic-plan implementation related to products, services, and sales
Provide active, inspiring leadership across the organization
Perform other related duties as assigned

Requirements

What you’ll need

7–10+ years of experience in business operation functions and/or program development and execution
Minimum of 1 year of experience in a health information exchange environment
Bachelor’s degree in information management/technology, Business Administration, or related field required
Strong program and project management skills, including managing concurrent high-priority tasks and meeting deadlines
Knowledge of healthcare providers and organizations and ability to connect business and clinical needs with technology solutions
Experience working with senior-level executives
Excellent interpersonal, communication, public relations, written reporting, and presentation skills
Ability to work independently in remote work environments and in team environments
Ability to plan, organize, manage, and prioritize multiple tasks and projects
Experience designing compensation plans for sales teams
Ability to inspire, coach, develop, and train sales teams
Understanding of health information technology, health information exchange, and EHR Meaningful Use preferred
Ability to adapt to change and shifting priorities
Experience creating campaigns aligned with corporate strategy
Demonstrated success managing a sales funnel and closing service contracts
Advanced knowledge of Microsoft Office: Outlook, Word, Project, Excel, and PowerPoint; Visio preferred
Working knowledge of CRM tools preferred, including Microsoft Dynamics-365, Infusionsoft, and NetSuite
Broad knowledge of healthcare providers and organization types
Information technology experience
HIE and HIT implementation experience and knowledge preferred
Familiarity with the Arizona and Colorado healthcare landscape preferred
Project management certification a plus
Ability to comply with laws, regulations, organizational policies, and compliance expectations for sensitive information, PHI, PII, and financial information
Ability to periodically drive to clients, conferences, and events; limited travel may be required

Benefits

Comp & perks

Local work from home opportunities within the hybrid arrangement
Comprehensive benefits package
Reasonable accommodations for individuals with disabilities
Occasional after-hours work availability may be required
Limited travel and client/event travel opportunities