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About the role
Key responsibilities & impact- Lead all functions within the engagement team
- Deliver positive participant interactions, cost-effective operations, participant retention, and organic growth within existing accounts
- Create and implement strategic plans to improve participant satisfaction, identify service opportunities, and increase Contexture’s value proposition
- Anticipate business needs of major accounts and deliver measurable, customer-centric solutions
- Develop and manage business development and engagement strategies
- Lead the team to meet annual and individual sales goals
- Manage and monitor the engagement budget and provide regular performance reporting
- Support the annual plan and budget with the Vice President of Business Development and other departments
- Use market research and customer feedback to identify additional opportunities
- Expand current participant contract scope and develop retention and re-engagement strategies
- Collaborate with Client Support Services to resolve issues and provide provider technical assistance
- Develop workflows and transition processes across pre-sales, contracting, finance, and post-sale client management
- Maintain understanding of customer needs and behaviors and develop participation strategies for the HIE
- Coordinate account-management priorities, initiatives, campaigns, and targeted messaging with Communications and Marketing
- Establish account distribution, prioritization, resource assignment, and sales incentive strategies with the executive team
- Prepare and deliver sales presentations to internal and external audiences
- Maintain accurate participant lists, reports, participant data, credentialing and verification records, and database coding
- Support compliance with information-blocking, privacy, and 42 CFR Part 2 regulations
- Provide accurate information for marketing materials and publications
- Supervise assigned staff, including recruitment, training, and onboarding
- Provide leadership for strategic-plan implementation and other related duties
Requirements
What you’ll need- Local residency in Denver or Grand Junction, Colorado
- Minimum of 8+ years of experience in sales functions and/or program development and execution
- Minimum of 1 year of program management over a team of sales staff
- Bachelor’s Degree in Information Management/Technology, Business Administration, or related field
- Information technology experience required
- Broad knowledge of healthcare providers and organization types
- Strong program and project management skills
- Experience managing multiple concurrent high-priority tasks
- Understanding of healthcare providers’ business and clinical needs and technology solutions
- Experience working with senior-level executives
- Excellent interpersonal, communication, public relations, written reporting, and presentation skills
- Ability to work independently in remote work environments and in teams
- Ability to plan, organize, manage, and prioritize multiple tasks and projects
- Previous experience designing compensation plans for sales teams
- Ability to coach, develop, train, inspire, and motivate sales teams
- Ability to adapt quickly to changing priorities
- Experience creating sales campaigns aligned with corporate strategy
- Demonstrated success managing a sales funnel and closing service contracts
- Advanced knowledge of Microsoft Office tools (Outlook, Word, Project, Excel, and PowerPoint); Visio preferred
- Working knowledge of CRM tools preferred
- HIE and HIT implementation experience and knowledge preferred
- Familiarity with Arizona and Colorado healthcare landscapes preferred
- Project management certification a plus
- Ability to comply with laws, regulations, organizational policies, and compliance expectations for sensitive information
- Ability to periodically drive to clients, conferences, and/or events
Benefits
Comp & perks- Comprehensive benefits package
- Local work from home opportunities
- Occasional availability for after-hours work
- Limited travel may be required