Customer Experience Specialist

Continental Finance Company

. Research and resolve customer inquiries presented by regulatory and government agencies .

Posted 11/9/2026full-timeWilliamsville • New York • United StatesMid-LevelSenior💰 $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills, effectively resolving inquiries and complaints while maintaining positive customer experiences. Proficient in analytical problem-solving and communication, with a strong ability to collaborate across teams and manage multiple priorities in a fast-paced environment.

Highest-signal resume keywords

Customer ServiceAnalytical SkillsCommunication SkillsMicrosoft Office ProficiencyOrganizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Root Cause AnalysisProblem-SolvingCustomer Feedback ResolutionResearch SkillsData Tracking

Soft Skills

Interpersonal SkillsAttention to DetailCollaborationTactDiplomacy

Tools & Technologies

Microsoft WordMicrosoft PowerPointMicrosoft Excel

Industry Keywords

Customer ExperienceRegulatory InquiriesClient RetentionEscalation ManagementFast-Paced Environment

About the role

Key responsibilities & impact

Research and resolve customer inquiries presented by regulatory and government agencies
Manage the entire resolution process, including research, cardholder communication, root cause analysis, and business summary reviews
Resolve customer feedback, complaints, escalations, and inquiries received via email, phone, public review sites, or interdepartmental requests
Identify customer needs and take proactive steps to maintain positive experiences
Respond to customer queries via phone, email, or chat applications
Track customer experiences across online and offline channels, devices, and touchpoints
Provide exceptional customer service to support client retention and satisfactory issue resolution
Complete additional project work assigned by the Customer Experience Manager

Requirements

What you’ll need

Excellent written and verbal communication skills
Ability to learn, understand, and apply policies to everyday tasks
Strong organizational skills and ability to prioritize workload to meet deadlines in a fast-paced environment
Excellent analytical and problem-solving skills with strong attention to detail
Proficiency in Microsoft Office, including Word, PowerPoint, and advanced Excel
Ability to collaborate with other teams
High level of interpersonal skills with demonstrated poise, tact, and diplomacy
Bachelor’s or associate degree, or equivalent work experience

Benefits

Comp & perks

Hybrid work schedule with three (3) days in the office and two (2) days working from home every week
Competitive compensation
Benefits
Business casual work environment
Equal employment opportunity and inclusion and diversity commitment