BI Administrator

Contour Software

. Handle client enquiries professionally and in a timely manner, escalating complex issues to senior team members as needed.

Posted 11/4/2026full-timeLahore • PakistanMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong SQL knowledge, advanced Excel skills, and a collaborative approach to problem-solving while effectively managing client inquiries and supporting project plans. Capable of building relationships with stakeholders and adhering to defined processes in a team-oriented environment.

Highest-signal resume keywords

Strong SQL KnowledgeAdvanced Excel SkillsClient Relationship ManagementProblem-Solving SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLData ExtractionData TransformationJoinsCTE’sSubqueriesAggregationsWindow FunctionsBusiness IntelligenceData Analytics

Soft Skills

Communication SkillsInterpersonal SkillsTeam-Oriented ApproachAttention to DetailSelf-Motivated

Certifications & Qualifications

Bachelor's Degree in Information TechnologyBachelor's Degree in Software EngineeringBachelor's Degree in Computer ScienceBachelor's Degree in Information SystemsBachelor's Degree in Data Analytics

Industry Keywords

Business IntelligenceClient EnquiriesDocumentationProject PlansStakeholder EngagementAuto-IT PoliciesGraduate Development PlanMentoringOnboardingTime Management

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Handle client enquiries professionally and in a timely manner, escalating complex issues to senior team members as needed.
Log and document client enquiries and the resolutions provided.
Support project plans set by senior team members, communicating progress and flagging deviations promptly.
Assist with testing products and confirming client system needs are met.
Assist in liaising with third parties on Business Intelligence dashboard rollouts and upgrades.
Contribute to documenting Dealer Spectrum's processes.
Report to the Director, Dealer Spectrum, with day-to-day guidance from a senior team member.
Build relationships with the Dealer Spectrum team, clients, and internal and external Auto-IT stakeholders.
Adhere to Auto-IT policies and procedures.
Provide timely reporting and undertake other duties within the graduate's developing skills and abilities.
Participate in structured onboarding, mentoring, regular check-ins, feedback, and a graduate development plan.

Requirements

What you’ll need

Tertiary qualification (recently completed) in Information Technology or a related field — e.g. bachelor's degree in software engineering, Computer Science, Information Systems or Data Analytics.
Experience in BI, Data or SQL study, internships, personal projects or coursework is essential.
Fresh Graduate to Maximum 1 year of Experience.
Strong SQL knowledge with Joins, CTE’s, Subqueries, Aggregations, Window Functions, Data Extraction, Data Transformation, with willingness to build proficiency on the job.
Advanced Excel skills.
Strong numeracy skills.
Good written and verbal communication skills.
Developing organizational, documentation and time-management skills.
Strong problem-solving curiosity and attention to detail.
A collaborative, team-oriented approach.
Career-focused, with clear ambition to grow into more senior responsibilities over time.
Strong relationship-building and interpersonal skills, with the confidence to interact with people at all levels.
Openness to learning, feedback and following defined processes.
Willingness to take ownership of problems and see them through to completion, with support available when needed.
Ability to manage competing priorities, with guidance from the team while building experience.
Ability to work effectively as part of a team, and increasingly independently as skills and confidence develop.
Self-motivated, enthusiastic and a fast learner.
Be flexible and have a willingness to travel.

Benefits

Comp & perks

Market-leading Salary
Medical Coverage – Self & Dependents
Parents Medical Coverage
Provident Fund
Employee Performance-based bonuses
Home Internet Subsidy
Conveyance Allowance
Profit Sharing Plan [Tenured Employees Only]
Life Benefit
Child Care Facility
Company Provided Lunch/Dinner
Professional Development Budget
Recreational area for in-house games
Sporadic On-shore training opportunities
Friendly work environment
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