Contour Software

Operations

• Maintain and oversee the complete lifecycle of Statements of Work (SOWs), Master Service Agreements (MSAs), and vendor contracts
• Monitor SOW caps, burn rates, expiration dates, and key operational milestones to ensure work remains within scope and budget
• Coordinate with internal stakeholders and external partners/vendors to align SOW terms with financial commitments
• Track and reconcile billable hours, time tracking logs, and consultant/vendor submissions against contracted budgets and deliverables
• Identify discrepancies, unbilled hours, and budget overages and resolve them with team leads or vendors
• Establish operational cadences and routines for time submission and approval across departments
• Oversee end-to-end invoice processing for G&A categories
• Route invoices for authorization, code expenses accurately, and partner with Accounts Payable for timely disbursement
• Maintain documentation, audit trails, and organized records for G&A financial workflows
• Build relationships with internal teams, department leaders, and external vendors/contractors
• Drive timely inputs, timesheets, SOW sign-offs, and approvals
• Serve as the main point of contact for G&A finance operations, provide updates, and escalate risks to leadership

Finance Operations Specialist

QA Engineer

• Work as part of an onshore-offshore QA team
• Report into the R&D Department's management
• Perform test automation for complex applications
• Work as part of the resource-center team, extending the division-based R&D department
• Architect, build, and maintain keyword-driven, data-driven, and hybrid test automation frameworks
• Automate desktop and mobile applications
• Use generative AI tools and LLMs to accelerate test script development, refactoring, and debugging
• Implement AI-driven self-healing test automation capabilities
• Generate test scenarios, edge cases, and test data from user stories and business requirements
• Analyze test results, identify flaky tests, and summarize failure patterns using AI and machine learning tools
• Integrate automated test suites into CI/CD pipelines
• Conduct test planning, execution, documentation, and defect management
• Comprehend complex business logic and escalate issues to cross-functional teams

Senior SQA Automation Analyst

Customer Specialist

• Draft, edit, update and prepare Club Caddie knowledge base articles for publication
• Build and maintain LMS lessons, quizzes and learning paths in Club Caddie University
• Keep courses current after product releases and correct outdated material
• Build, test and maintain Whatfix walkthroughs, tooltips, launchers and announcements
• Review training scripts and record screen captures with narration
• Perform basic video editing, including trimming, captions and titles
• Download, lightly edit and prepare Zoom webinar recordings for publication
• Turn webinar content into articles, clips, lessons and summaries
• Read release notes, tickets and recordings to identify product changes and customer impact
• Work with the Head of Education to determine and produce required customer-facing release content
• Maintain production and content-health trackers
• Pull LMS, knowledge base and webinar data into existing reports
• Flag inaccurate or anomalous data
• Own deliverables, production schedule and accuracy within the review and approval process

Customer Education Specialist

Data Engineer

• Maintain, extend and troubleshoot data pipelines in Microsoft Fabric, including changes to existing pipelines and Python notebooks.
• Build and maintain Power BI dashboards and reports for internal and client-facing use.
• Write and optimise SQL against the Azure SQL estate, covering transformations, data quality checks and performance tuning.
• Investigate and resolve pipeline failures, and improve the resilience and observability of data operations.
• Document how systems work to avoid single points of knowledge.
• Work directly with research and client teams to understand data requirements.
• Communicate progress, risks and blockers clearly to technical and non-technical audiences.
• Use AI where it genuinely adds value in data products and workflow.
• Balance planned development with operational support, troubleshooting and ad-hoc requests within an Agile delivery model.

Full-stack Engineer

• Design, build and ship features end to end, across backend services, data access and the user-facing application
• Write clean, well-structured and testable code, applying Clean Architecture principles consistently
• Work confidently in inherited code, reading, tracing and safely extending services written by others
• Investigate defects rigorously, debugging through to root cause
• Contribute to automated testing and CI/CD pipelines, keeping changes small and continuously deployable
• Follow secure coding practices appropriate to a SOC2 / ISO27001 accredited environment
• Build a working understanding of the market research and brand measurement domain
• Make practical use of AI in the workflow, including agentic development tooling
• Work as a core member of the software development team, reporting to the Lead Software Engineer and collaborating with product, data and infrastructure colleagues

Finance Operations Specialist

Senior SQA Automation Analyst

Customer Education Specialist

Data Engineer

Junior/Intermediate Software Developer