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Controlant

Customer Support Representative

Controlant

. Perform basic troubleshooting for login, interface, device, connectivity, and report issues .

Posted 10/2/2026full-timeWrocław • PolandMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and a technical mindset to troubleshoot and resolve issues efficiently. Proficient in managing ticketing systems and ensuring adherence to quality standards in a collaborative environment.

Highest-signal resume keywords
Customer Service ExperienceTechnical And Analytical MindsetAttention To DetailTicketing System ManagementFluent Written And Spoken English

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
TroubleshootingIssue ResolutionTicket ManagementDocumentationKPI Adherence
Soft Skills
Good Time ManagementReliable Team PlayerWillingness To Learn
Tools & Technologies
Atlassian SoftwareCRM System
Industry Keywords
IoTCold Chain As A ServiceSupply-Chain Automation

Tech Stack

Tools & technologies
CloudIoT

About the role

Key responsibilities & impact
  • Perform basic troubleshooting for login, interface, device, connectivity, and report issues
  • Handle tickets, including assigning, reassigning, follow-up, prioritization, and documentation according to KPIs
  • Assist customers with administrative actions in the interface and guide them through requested actions
  • Escalate and forward issues according to procedures to second-level support or other teams
  • Manage ticketing boards
  • Ensure quality standards are followed and issues are addressed and solved quickly
  • Follow communication procedures, guidelines, and policies
  • Support Controlant’s IoT, cloud-enabled Cold Chain as a Service® platform and supply-chain automation solutions

Requirements

What you’ll need
  • Customer Service Experience
  • Technical and analytical mindset
  • Attention to detail
  • Previous Atlassian software or other CRM system working experience (preferred but not essential)
  • Fluent written and spoken English
  • Located in Wroclaw or nearby
  • Good time management
  • Reliable team player
  • Willingness to learn

Benefits

Comp & perks
  • Competitive salary in line with market standards
  • Icelandic working environment is based on mutual trust, respect, and feedback culture
  • Beautiful, new workspace in the heart of Wroclaw
  • Private health care via LuxMed
  • Vacation bonus – extra money for your holidays
  • MyBenefit platform for MultiSport card
  • Lunch card
  • Work-life balance
  • Flexible work schedule
  • Hybrid and remote work possibilities