Controlant

Customer Support

• Perform basic troubleshooting for login, interface, device, connectivity, and report issues
• Handle tickets, including assigning, reassigning, follow-up, prioritization, and documentation according to KPIs
• Assist customers with administrative actions in the interface and guide them through requested actions
• Escalate and forward issues according to procedures to second-level support or other teams
• Manage ticketing boards
• Ensure quality standards are followed and issues are addressed and solved quickly
• Follow communication procedures, guidelines, and policies
• Support Controlant’s IoT, cloud-enabled Cold Chain as a Service® platform and supply-chain automation solutions

Customer Support Representative