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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in global IT service delivery and application operations, with a strong focus on workflow automation, analytics, and AI integration. Proven ability to establish KPIs, dashboards, and governance frameworks to enhance service quality and compliance in regulated industries.
Highest-signal resume keywords
Global IT Service DeliveryWorkflow Automation ImplementationKPI Development and ReportingStrong Communication SkillsExperience in Regulated Industries
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application OperationsProcess StandardizationGovernance FrameworksPerformance Trend AnalysisRisk ManagementAnalytics IntegrationArtificial Intelligence ImplementationSAP EnvironmentsNon-SAP EnvironmentsProject Delivery
Soft Skills
Influencing SkillsStakeholder EngagementCross-Functional Team CollaborationProblem-SolvingChange Management
Tools & Technologies
KPI DashboardsReporting ToolsAutomation ToolsAnalytics PlatformsITIL FrameworkPRINCE2SAFe CSP
Certifications & Qualifications
ITIL 4PRINCE2SAFe CSP
Industry Keywords
Medical TechnologyLife SciencesRegulated IndustryIndustrialized Service DeliveryBusiness-Critical Application Services
About the role
Key responsibilities & impact- Ensure reliable and efficient delivery of cross-functional services across IT Delivery Business Applications
- Define and continuously improve common processes, governance and delivery standards
- Establish and maintain consistent KPIs, dashboards and reporting across application operations and the delivery portfolio
- Identify performance trends, risks and improvement opportunities and initiate preventive actions and corrections
- Identify, prioritize and implement automation opportunities across SAP and non-SAP applications
- Support stabilization and transformation of business-critical application services through governance, delivery models, partner arrangements and improvement roadmaps
- Maintain relationships with IT leadership, Delivery Leads, business partners and key stakeholders
- Communicate performance, progress, risks, decisions and outcomes transparently
- Manage strategic delivery partners and external resources
- Proactively identify and manage operational and delivery risks
- Ensure services and deliverables meet quality, compliance and business requirements
- Monitor technology developments and promote workflow automation, analytics, artificial intelligence and agentic capabilities
Requirements
What you’ll need- Minimum of 5 years of experience in consulting, project delivery or application operations, with a focus on industrialized service delivery
- Proven experience in global IT service delivery and application operations across SAP and non-SAP environments
- Strong consulting background and ability to assess complex challenges, develop practical recommendations and translate strategy into measurable results
- Experience identifying and implementing workflow automation, analytics and AI opportunities
- Ability to establish meaningful KPIs, dashboards and actionable insights
- Track record of standardising processes, strengthening governance and stabilising business-critical application services
- Strong communication and influencing skills, with experience aligning senior stakeholders, cross-functional teams and strategic delivery partners
- Ability to build engagement, challenge established ways of working and embed sustainable improvements across a global organisation
- Experience in medical technology, life sciences or another regulated industry is highly desirable
- Bachelor's degree in business, information technology, or a related field
- ITIL 4, PRINCE2 or SAFe CSP certification is a plus
Benefits
Comp & perks- Remote working
- Flexibility to travel when required by business needs
- Global leadership opportunity
- Opportunity to influence strategic partners and deliver measurable business value