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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in driving commercial execution and measurable growth in consumer acquisition and lifecycle engagement within the healthcare sector. Proficient in leading global programs, establishing operational standards, and leveraging digital tools to enhance patient experiences and outcomes.
Highest-signal resume keywords
Commercial LeadershipConsumer Acquisition ModelsGlobal Program ManagementNegotiation SkillsOperational Rigor
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program EconomicsKPI DevelopmentOrder-to-Cash ProcessesPatient Support ProgramsLifecycle Engagement ModelsData AnalysisDigital ToolsAI ImplementationInfrastructure BuildingCommercial Agreements
Soft Skills
Influential LeadershipPartner BuildingHigh Sense of UrgencyOperational RigorPatient-Centered Focus
Tools & Technologies
Ecommerce PlatformsCustomer Call CentresDigital JourneysAutomation ToolsData Governance
Certifications & Qualifications
Bachelor's DegreeAdvanced Degree in Business
Industry Keywords
MedtechMedical DevicePharmaHealthcare ServicesConsumer-Facing Programs
About the role
Key responsibilities & impact- Own the global Convatec me+ investment plan, program economics, and performance
- Act as general manager for the me+ enterprise, setting strategy and driving commercial execution across franchises and regions
- Deliver measurable year-over-year growth in enrolments, winning patients in acute settings and retaining them throughout their journey
- Implement the global program architecture, including capabilities, processes, technology, data, content, service model, and governance
- Establish and govern global me+ standards, KPIs, technology priorities, operating principles, and investment decisions
- Develop consumer acquisition and lifecycle engagement models to increase qualified enrolment, activation, engagement, and loyalty
- Lead the end-to-end direct-to-consumer experience across services, websites, digital journeys, ecommerce, and customer call centres
- Negotiate and shape working relationships and commercial terms with third-party distributors and service providers
- Lead a matrixed global team to drive speed, scale, consistency, and standardization
- Identify and share best practices and build tools, playbooks, and systems for country-level program execution
- Continuously improve patient experience and operational effectiveness
- Ensure me+ delivers value to healthcare providers and earns clinician trust, recommendation, and preference
- Champion responsible use of data, automation, AI, and digital tools to improve personalization, engagement, retention, service quality, and efficiency
- Measure enrolment conversion, activation, engagement, retention, satisfaction, healthcare professional trust, product preference, country adoption, program efficiency, and consumer impact
Requirements
What you’ll need- Proven commercial leader with a track record of delivering measurable growth
- Strong operational depth, including experience building infrastructure, order-to-cash processes, and integrating third-party service partners at scale
- Demonstrated success negotiating commercial agreements with distributors and third-party providers
- Experience leading patient support or consumer-facing programs, ideally in medtech, medical device, pharma, or healthcare services
- Experience building consumer acquisition and lifecycle engagement models that deliver measurable improvements in enrolment, activation, retention, and loyalty
- Experience leading global or enterprise-wide programs, standardizing and scaling while respecting local market needs, and leading through influence in a matrix
- Working knowledge of digital and AI tools
- Bachelor’s degree required
- Advanced degree in business or related field preferred
- Commercial general manager mindset with clear ownership of results and program growth
- High sense of urgency, operational rigor, and a strong bias to action
- Skilled negotiator and partner builder across distributors, service providers, and internal functions
- Influential enterprise leader who drives alignment across regions, franchises, functions, and cultures
- Patient-centred and outcomes-focused
Benefits
Comp & perks- Equal employment opportunities and non-discrimination policy
- Formal recruitment process with interview confirmed by an official Convatec email address
- Opportunity to work for a global medical products and technologies company
- Global, matrixed working environment
- Employee internal career site access for current Convatec employees