Head of Operations

Convelio

. Lead the UK Operations team across three teams focused on auction houses, galleries and design clients .

Posted 11/12/2026full-timeWest Drayton • United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing operations teams, driving performance indicators, and fostering a high-performing culture. Proficient in utilizing data-driven approaches and technology, including automation and AI, to enhance operational processes and client satisfaction.

Highest-signal resume keywords

Operations ManagementTeam LeadershipData-Driven Decision MakingClient Relationship ManagementProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Performance IndicatorsKPI TrackingProcess DesignAutomationAI AdoptionConsulting ExperienceLogistics Management

Soft Skills

Communication SkillsProblem-SolvingTeam BuildingCalm Under Pressure

Tools & Technologies

DashboardsPerformance Review Systems

Industry Keywords

High-Growth Start-UpScale-UpAuction HousesGalleriesDesign ClientsCustoms ProcessesSecurity Accreditations

About the role

Key responsibilities & impact

Lead the UK Operations team across three teams focused on auction houses, galleries and design clients
Recruit, onboard and develop the team and build the talent plan
Foster a positive, high-performing culture and organize team meetings and team-building activities
Ensure team managers run objectives, performance reviews, salary reviews and career moves
Establish and maintain team structure, roles, accountabilities and ways of working
Conduct regular one-to-ones with team managers
Own operational performance indicators including revenue, margin, lead time, client satisfaction and incident rate
Oversee team output, inboxes and dashboards; allocate workload and clients across teams
Report UK performance in leadership forums
Define the UK Operations vision and roadmap aligned with global operations strategy
Own and refresh UK operational processes, including customs processes and security accreditations
Drive automation and AI adoption in day-to-day operations
Lead cross-functional projects with Operations teams and internal departments
Act as primary escalation point for complex shipment issues and client concerns
Ensure incident learnings are incorporated into team processes and foster continuous learning
Report to the General Manager and sit in the UK leadership team
Collaborate with Operations teams in Paris and New York, Sales, Product and Finance

Requirements

What you’ll need

5+ years in operations, ideally a mix of consulting and a high-growth start-up or scale-up, in an operational or strategy & operations role
Applicants with only consulting experience considered if they can show how they have driven results themselves
2+ years managing teams, ideally managing managers
Consulting-grade structure with a start-up bias for action: ability to diagnose a problem with data, design the fix and roll it out
Data-driven and process-minded; uses technology, automation and AI day to day to solve real problems
Client-minded and calm under pressure
Fluent in English with excellent written and verbal communication skills
Nice to have: experience in logistics or luxury
Nice to have: proven track record of driving operational KPIs
Must be on-site in the West Drayton warehouse at least 3 days per week

Benefits

Comp & perks

A senior leadership role with real impact: you shape how one of our key markets runs and grows
An opportunity to be part of a constantly developing and innovative company that is transforming the art logistics industry
A competitive package
Flexible remote policy (up to 2 days per week remotely)
A dynamic and kind team spirit, where you have the space and support to fulfil your potential and your ideas are highly valued