Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Convercus

Onboarding Manager – SaaS

Convercus

. Independently plan, manage, and successfully deliver customer onboarding projects in the SaaS environment, from kickoff through go-live .

Posted 10/8/2026full-timeMunich • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer onboarding projects within a SaaS environment, effectively translating business requirements into technical solutions while ensuring collaboration across business and IT departments. Strong focus on customer satisfaction, problem-solving, and continuous improvement of platform processes.

Highest-signal resume keywords
Project ManagementSaaS ImplementationCustomer OnboardingBusiness Requirements AnalysisTechnical Integration

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Project PlanningRisk AnalysisData IntegrationFunctional DesignTechnical Clarification
Soft Skills
Customer FocusProblem SolvingEffective CommunicationCollaborationOwnership
Tools & Technologies
CRMMarketing AutomationE-CommercePOSERP
Industry Keywords
SaaSB2BEnterpriseLoyalty ProcessesCommercial Interdependencies

Tech Stack

Tools & technologies
ERPGo

About the role

Key responsibilities & impact
  • Independently plan, manage, and successfully deliver customer onboarding projects in the SaaS environment, from kickoff through go-live
  • Guide customers through scheduling, functional design, technical clarification, implementation, testing, enablement, and rollout
  • Create and maintain project plans, milestones, status reports, risk analyses, and decision-making materials
  • Proactively monitor project progress, quality, budget, and dependencies
  • Analyze customer processes and translate business requirements into scalable platform solutions
  • Advise business and IT departments on loyalty, CRM, marketing automation, e-commerce, POS, ERP, and data integration
  • Structure requirements, open issues, risks, and decisions for customers and internal teams
  • Clarify technical integrations, data flows, and system architectures
  • Guide customers toward product-compliant best practices and constructively challenge, redirect, or reject unsuitable requirements
  • Communicate confidently with business departments, technical teams, and management
  • Make customer decisions transparent, well documented, and actionable
  • Work closely with Product Management, Engineering, Data, Sales, and Customer Success
  • Incorporate customer feedback, project insights, and best practices into the ongoing development of the platform and processes
  • Ensure smooth handovers from the sales process to implementation and from go-live to ongoing operations
  • Continuously develop product knowledge and independently familiarize yourself with new features, platform logic, and integration patterns

Requirements

What you’ll need
  • 3+ years of experience in project management, onboarding, or implementation of SaaS, software, or platform solutions
  • Experience collaborating with business and IT departments in B2B or enterprise environments
  • Understanding of system landscapes involving CRM, marketing automation, e-commerce, POS, ERP, DWH, BI, or data integration
  • Ability to analyze business requirements and translate them into technical or product-oriented solution approaches
  • Understanding of software, business models, loyalty processes, and commercial interdependencies
  • Ability to explain complex technical topics clearly to business departments and technical experts
  • Willingness to take ownership, think entrepreneurially, and drive initiatives forward independently
  • Customer focus and a strong drive to solve problems
  • Willingness to collaborate across departments
  • Ability to navigate ambiguous situations independently and identify a clear path forward

Benefits

Comp & perks
  • The freedom to actively shape your area of responsibility, make decisions, and have a visible impact on the company’s success
  • The opportunity to contribute during an exciting growth phase at a scale-up
  • Collaborative work on an equal footing across team boundaries
  • Work with modern SaaS and AI tools
  • Sell a solution that delivers direct, measurable business impact for leading companies