Convercus

Onboarding Specialist

• Own customer onboarding projects in a SaaS environment from kickoff through go-live
• Plan, manage, and deliver onboarding projects
• Guide customers through scheduling, solution design, technical clarification, implementation, testing, enablement, and launch
• Create and maintain project plans, milestones, status reports, risk analyses, and decision-making materials
• Monitor project progress, quality, budget, and dependencies
• Analyze customer processes and translate business requirements into scalable platform solutions
• Advise business and IT departments on loyalty, CRM, marketing automation, e-commerce, POS, ERP, and data integration
• Support technical integrations, data flows, and system architectures
• Guide customers toward product-aligned best practices
• Constructively challenge, redirect, or decline requirements that are not aligned with the product
• Communicate with business departments, technical teams, and management
• Document customer decisions and ensure they are actionable
• Collaborate with Product Management, Engineering, Data, Sales, and Customer Success
• Incorporate customer feedback and project insights into the ongoing development of the platform and processes
• Ensure smooth handoffs from Sales to Implementation and from go-live to ongoing operations
• Independently expand product knowledge and learn about new features, platform logic, and integration patterns

SaaS Onboarding Manager – Munich / Berlin