SaaS Onboarding Manager – Munich / Berlin

Convercus

. Own customer onboarding projects in a SaaS environment from kickoff through go-live .

Posted 9/23/2026full-timeMunich • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer onboarding projects within a SaaS environment, focusing on project planning, execution, and cross-functional collaboration. Proficient in translating business requirements into scalable solutions while ensuring effective communication between business and technical teams.

Highest-signal resume keywords

Project ManagementSaaS ImplementationCustomer OnboardingBusiness Requirements AnalysisCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningRisk AnalysisTechnical IntegrationData Flow ManagementSolution Design

Soft Skills

Excellent CommunicationStrong Customer FocusIndependent Problem SolvingEntrepreneurial ApproachCross-Functional Collaboration

Tools & Technologies

CRMMarketing AutomationE-CommercePOSERP

Industry Keywords

SaaSB2BEnterprise EnvironmentData IntegrationBusiness Intelligence

Tech Stack

Tools & technologies

ERPGo

About the role

Key responsibilities & impact

Own customer onboarding projects in a SaaS environment from kickoff through go-live
Plan, manage, and deliver onboarding projects
Guide customers through scheduling, solution design, technical clarification, implementation, testing, enablement, and launch
Create and maintain project plans, milestones, status reports, risk analyses, and decision-making materials
Monitor project progress, quality, budget, and dependencies
Analyze customer processes and translate business requirements into scalable platform solutions
Advise business and IT departments on loyalty, CRM, marketing automation, e-commerce, POS, ERP, and data integration
Support technical integrations, data flows, and system architectures
Guide customers toward product-aligned best practices
Constructively challenge, redirect, or decline requirements that are not aligned with the product
Communicate with business departments, technical teams, and management
Document customer decisions and ensure they are actionable
Collaborate with Product Management, Engineering, Data, Sales, and Customer Success
Incorporate customer feedback and project insights into the ongoing development of the platform and processes
Ensure smooth handoffs from Sales to Implementation and from go-live to ongoing operations
Independently expand product knowledge and learn about new features, platform logic, and integration patterns

Requirements

What you’ll need

3+ years of experience in project management, onboarding, or implementing SaaS, software, or platform solutions
Experience collaborating with business and IT departments in B2B or enterprise environments
Understanding of system landscapes involving CRM, marketing automation, e-commerce, POS, ERP, DWH, BI, or data integration
Ability to analyze business requirements and translate them into technical or product-oriented solution approaches
Understanding of software, business models, loyalty processes, and commercial contexts
Excellent communication skills, with the ability to explain complex technical topics to business departments and technical experts
Strong sense of ownership and an independent, entrepreneurial approach
Strong customer focus
Enjoyment of cross-functional collaboration
Ability to independently find a clear path forward in ambiguous situations

Benefits

Comp & perks

The freedom to shape your area of responsibility and make decisions
Collaborative, equal-footing cooperation across team boundaries
Work with modern SaaS and AI tools
A visible impact on the company’s success
The opportunity to help shape the growth and processes of a scale-up
Collaboration with Sales, Customer Success, and Product