Cyber Claims Specialist – Cyber Insurance

Converge Insurance

. Handle a growing portfolio of predominantly primary first-party cyber claims from first notice to resolution .

Posted 10/8/2026full-timeRemote • United StatesJunior💰 $85,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in handling primary first-party cyber claims, with strong analytical and negotiation skills to achieve favorable claim outcomes. Proficient in drafting coverage letters and collaborating with various stakeholders to ensure efficient claim administration.

Highest-signal resume keywords

Claims Handling ExperienceAnalytical SkillsExcellent Writing SkillsCustomer Service CommitmentProject Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AnalysisCoverage Issue AnalysisDrafting Coverage LettersData AnalysisNegotiation Skills

Soft Skills

Excellent Verbal SkillsInterpersonal SkillsComposure in CrisisResponsivenessAbility to Thrive in Fast-Paced Environment

Certifications & Qualifications

Adjuster Licenses

Industry Keywords

Insurance ClaimsPrimary InsuranceExcess InsuranceForensic FirmsIncident Response

About the role

Key responsibilities & impact

Handle a growing portfolio of predominantly primary first-party cyber claims from first notice to resolution
Complete structured onboarding and progress from supervised to independent file handling
Analyze coverage issues and draft coverage letters and other correspondence
Build working fluency in primary and excess insurance claim environments
Partner with customers and brokers to achieve claim outcomes
Coordinate with external counsel and specialized vendors, including forensic and incident response firms
Work with Operations to ensure efficient claim administration and accurate data
Analyze claims portfolio results and identify and explain claim trends
Provide claims input on policy wordings and tailored client solutions
Collaborate with Actuarial, Finance, and Risk Management colleagues
Represent Converge at industry conferences, client events, and professional society functions as experience grows

Requirements

What you’ll need

Bachelor's degree
1–5 years of similar or related work experience
High degree of responsiveness and genuine commitment to customer service
Composure and sound judgment in a crisis
Excellent writing skills for coverage letters and customer correspondence
Excellent verbal and interpersonal skills
Willingness to obtain required adjuster licenses, with employer support
Ability to learn quickly, seek feedback, and thrive in a fast-paced, high-performing environment
Ability to work independently in a fully remote setting
Strong analytical, negotiation, and influencing skills
University degree or equivalent
Legal background (J.D. or paralegal experience) or technical familiarity is a plus
Prior claims handling experience and familiarity with insurance are a plus
Strong task and project management skills and goal-oriented mindset are a plus
Ability to sit for prolonged periods and work on a computer
Ability to lift up to 15 pounds occasionally

Benefits

Comp & perks

Hands-on training and direct mentorship from experienced cyber claims professionals
Structured career path from supervised files to independent claim handling
Support obtaining required adjuster licenses
Annual performance bonuses may be available
Equity participation may be available
Comprehensive medical, dental, and vision benefits
401(k) plan with employer contribution
Flexible paid time off (PTO)
Fully remote work
Up to 10% travel