Banking Service Technician II

Convergint

. Troubleshoot, repair, and perform preventive maintenance on banking security equipment, including security cameras, access control, alarm systems, banking drive-up equipment, vaults, safe deposit boxes, and ATMs .

Posted 10/2/2026full-timeBethel • Connecticut • United StatesMid-LevelSenior💰 $25 - $37 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting, repairing, and maintaining banking security equipment, including electronic systems and access control. Possesses strong communication skills and the ability to mentor staff while ensuring compliance with industry standards and regulations.

Highest-signal resume keywords

Electronic Security SystemsPreventive MaintenanceCT Journeyman / Low Voltage LicenseProject Management Institute (PMI) CertificationCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingRepairingPreventive MaintenanceInstallationProgrammingTestingElectrical Systems KnowledgeMechanical Systems KnowledgeNetwork Systems ConfigurationEstimating Costs

Soft Skills

Strong Communication SkillsMentoringCollaboration

Tools & Technologies

Digital Video Recorders (DVRs)Network Video Recorders (NVRs)AxisBoschDMPLenelSoftware House

Certifications & Qualifications

CT Journeyman / Low Voltage LicenseRI Alarm System LicenseRelevant Trade Designation (e.g. Electrician)Convergint Certifications/Licenses

Industry Keywords

Banking Security EquipmentAccess ControlAlarm SystemsDrive-Up EquipmentSafe Deposit BoxesATMsFire Alarm & Life SafetyBuilding Automation

About the role

Key responsibilities & impact

Troubleshoot, repair, and perform preventive maintenance on banking security equipment, including security cameras, access control, alarm systems, banking drive-up equipment, vaults, safe deposit boxes, and ATMs
Install equipment and service/support existing customers by responding to service calls
Install, program, test, repair, and service non-routine drive-up, locksmith, and electronic systems and equipment
Install, configure, and support network systems and equipment for assigned projects
Perform preventive maintenance
Mentor less experienced staff using technical knowledge, skills, and experience
Handle moderately complex installations, including alert systems, final connections, testing, and training
Respond promptly to customer service, scheduled maintenance, emergency, and after-hours service calls
Identify project challenges, communicate them to appropriate parties, and assist with strategies to minimize cost and deadline deviations
Inspect completed work for conformance with specifications, requirements, and manufacturer specifications
Estimate cost, time, and materials for replacement equipment
Clean, maintain, adjust, calibrate, and service equipment
Execute work in accordance with state/local regulations, best practices, and company health and safety policies
Troubleshoot malfunctioning equipment or software systems
Communicate and collaborate with team members to improve operations
Advise management regarding customer satisfaction, product performance, installation techniques, standards, and product improvements
Maintain current knowledge of company policies and present a professional image

Requirements

What you’ll need

High School/GED or equivalent experience
5-7 years in electronic security industry
Previous construction experience including some level of electrical or a low voltage background
CT Journeyman / Low Voltage License
RI alarm system license
Working knowledge of drive-up, locking, and electronic systems specific to the banking industry
Basic knowledge of Digital Video Recorders (DVRs) and Network Video Recorders (NVRs) connected to the remote system
Solid knowledge of mechanical and electrical systems
Strong communication skills both oral and written
Relevant trade designation (e.g. Electrician) preferred
Experience in electronic, fire alarm & life safety, and/or building automation preferred
Experience with Axis / Bosch / DMP / Lenel / Software House preferred
Project Management Institute (PMI); industry-specific certifications and/or Convergint certifications/licenses

Benefits

Comp & perks

10 Company Holidays and Paid Time Off starting at 13 days annually
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan or company vehicle
Corporate Social Responsibility Day
Cell phone reimbursement (if applicable)
Paid parental leave