Convergint

Human Resources

• Partner with leadership across multiple Southeastern US business units to drive people strategy and align HR initiatives with organizational goals
• Serve as a trusted advisor to front-line supervisors, managers, and executive leadership
• Identify people-related challenges and opportunities and provide strategic HR guidance
• Leverage HR Centers of Excellence to implement specialized programs and services
• Support all phases of merger and acquisition activity, including HR due diligence, talent and organizational assessments, employee transition planning, integration execution, HR program harmonization, retention strategies, and change management
• Lead talent development efforts including performance management, career pathing, and succession planning
• Support goal alignment, continuous learning, leadership development, and professional growth
• Provide employee-relations guidance on conflict resolution, performance issues, and workplace concerns
• Conduct timely and thorough employee-relations investigations
• Partner with Compensation and Talent Acquisition on compensation, benefits, and recruiting strategies
• Ensure compliance with federal, state, and local employment laws and regulations
• Implement inclusion and diversity programs and advocate for equitable growth and advancement
• Lead and support organizational change initiatives and communications
• Use HR analytics to measure program success and provide data-driven recommendations
• Lead execution of HR programs including engagement surveys, leadership development, compensation and benefits strategies, and talent acquisition efforts

Human Resources Business Partner

• Partner with senior leaders and management teams to develop and execute HR strategies aligned with business objectives
• Act as a trusted advisor to leaders at all organizational levels
• Identify people-related challenges and opportunities and provide strategic guidance
• Leverage HR Centers of Excellence to implement specialized programs and services
• Support all phases of merger and acquisition activity, including HR due diligence, talent and organizational assessments, employee transition planning, integration execution, HR program harmonization, retention strategies, and change management
• Lead talent development efforts, including performance management, career pathing, and succession planning
• Align individual goals with organizational objectives and foster continuous learning and development
• Create and implement training programs that enhance leadership skills and professional growth
• Provide guidance on employee relations, conflict resolution, performance issues, and workplace concerns
• Conduct timely and thorough employee relations investigations
• Promote colleague engagement and a positive work environment
• Align compensation structures, benefits, and recruiting strategies with organizational goals and market competitiveness
• Ensure compliance with federal, state, and local employment laws and regulations
• Implement inclusion and diversity programs and advocate for equitable growth and advancement
• Lead and support organizational change initiatives and communications
• Utilize HR analytics to measure program success and provide data-driven recommendations
• Lead execution of HR programs such as engagement surveys, leadership development, compensation and benefits strategies, and talent acquisition efforts

Technician

• Troubleshoot, repair, and perform preventive maintenance on banking security equipment, including security cameras, access control, alarm systems, banking drive-up equipment, vaults, safe deposit boxes, and ATMs
• Install equipment and service/support existing customers by responding to service calls
• Install, program, test, repair, and service non-routine drive-up, locksmith, and electronic systems and equipment
• Install, configure, and support network systems and equipment for assigned projects
• Perform preventive maintenance
• Mentor less experienced staff using technical knowledge, skills, and experience
• Handle moderately complex installations, including alert systems, final connections, testing, and training
• Respond promptly to customer service, scheduled maintenance, emergency, and after-hours service calls
• Identify project challenges, communicate them to appropriate parties, and assist with strategies to minimize cost and deadline deviations
• Inspect completed work for conformance with specifications, requirements, and manufacturer specifications
• Estimate cost, time, and materials for replacement equipment
• Clean, maintain, adjust, calibrate, and service equipment
• Execute work in accordance with state/local regulations, best practices, and company health and safety policies
• Troubleshoot malfunctioning equipment or software systems
• Communicate and collaborate with team members to improve operations
• Advise management regarding customer satisfaction, product performance, installation techniques, standards, and product improvements
• Maintain current knowledge of company policies and present a professional image

Banking Service Technician II

Project Manager

• Lead assigned fixed banking projects or workstreams from kickoff through closeout under Program Manager or Project Manager oversight
• Maintain accurate iTrac records, schedules, trackers, risks, decisions, dependencies, and closeout status according to IPM playbooks and escalation requirements
• Coordinate kickoff, ownership, timelines, resources, and communication across customer stakeholders, CTC teams, subcontractors, suppliers, and internal functions
• Monitor scope, milestones, labor, cost, material status, quality, and installation progress
• Escalate risks to schedule, safety, customer satisfaction, or financial performance
• Support forecasting, change-order documentation, invoicing readiness, and positive cash flow through timely milestone completion and complete project records
• Serve as the day-to-day liaison for assigned work and provide clear status updates
• Lead or participate in meetings and follow through on decisions and action items
• Coordinate engineering, programming, procurement, installation, commissioning, QA/QC, corrective actions, and completion evidence
• Drive punch-list completion, customer acceptance, final documentation, handoff, lessons learned, and improvements to fixed banking delivery standards

Assistant Project Manager – Fixed Banking

Solutions Engineer

• Work with customers and sales colleagues to create solutions, designs, scopes of work, and specifications for large-scale and highly complex projects
• Participate in site surveys to understand site conditions and challenges for complex, multi-technology electronic and physical security solutions
• Participate in pre-bid meetings and technical discussions to assess project needs and unique requirements
• Lead detailed cost estimates for large, multi-site or multi-country complex security projects, including data centers, global enterprise installations, and regulated environments
• Lead security design development when serving as the security design consultant
• Analyze project specifications, blueprints, and RFPs to develop accurate and competitive proposals
• Collaborate with sales, engineering, procurement, and operations to align estimates with scope, technical requirements, and timelines
• Work with partners to identify new and best technologies for solutions and designs
• Source and manage pricing from specialized vendors, subcontractors, and partners
• Identify project risks, special handling requirements, and solutions addressing regulatory and customer expectations
• Mentor junior estimators with technical guidance and strategic support
• Participate in client meetings and presentations to clarify project scope and value proposition
• Work with installation teams to ensure estimate feasibility and accuracy
• Apply industry knowledge of regulations and compliance requirements
• Track project costs, risks, and margins to optimize pricing strategies
• Ensure estimates align with company pricing strategies and market competitiveness
• Prepare and present proposals to internal and external customers
• Perform other duties and responsibilities as requested or required

Solutions Architect – Estimating Supervisor

• Work with customers and sales colleagues in creating solutions, designs, scopes of work and specifications for large-scale and highly complex projects
• Participate in site surveys to understand site conditions and challenges for designing complex, multi-technology electronic and physical security solutions
• Participate in pre-bid meetings and technical discussions to assess project needs and unique requirements
• Lead detailed, comprehensive cost estimates for large, multi-site or country, complex security projects
• Lead security design development for projects where Convergint serves as the security design consultant
• Analyze project specifications, blueprints, and RFPs to develop accurate and competitive proposals
• Collaborate with sales, engineering, procurement, and operations to align estimates with project scope, technical requirements, and timelines
• Work with partners to identify new and best technologies for solutions and designs
• Source and manage pricing from specialized vendors, subcontractors, and partners
• Identify project risks, special handling requirements, and potential solutions addressing regulatory and customer expectations
• Mentor junior estimators with technical guidance and strategic support
• Participate in client meetings and presentations to clarify project scope and value proposition
• Work with installation teams to ensure estimate feasibility and accuracy
• Apply industry knowledge of regulations and compliance requirements
• Track project costs, risks, and margins to optimize pricing strategies
• Ensure estimates align with company pricing strategies and market competitiveness
• Prepare and present accurate proposals to internal and external customers
• Perform other duties and responsibilities as requested or required

• Work with customers and sales colleagues to create solutions, designs, scopes of work, and specifications for large-scale and highly complex projects
• Participate in site surveys to understand site conditions and challenges and design complex, multi-technology electronic and physical security solutions
• Participate in pre-bid meetings and technical discussions to assess project needs and unique requirements
• Lead detailed, comprehensive cost estimates for large, multi-site or country, complex security projects, including data centers, global enterprise installations, and regulated environments
• Lead security design development for projects where Convergint serves as the security design consultant
• Analyze project specifications, blueprints, and RFPs to develop accurate and competitive proposals
• Collaborate with sales, engineering, procurement, and operations to align estimates with project scope, technical requirements, and timelines
• Work with partners to identify new and best technology for solutions and designs
• Source and manage pricing from specialized vendors, subcontractors, and partners
• Identify project risks, special handling requirements, and potential solutions addressing regulatory and customer expectations
• Mentor junior estimators with technical guidance and strategic support
• Participate in client meetings and presentations to clarify project scope and value proposition
• Work with installation teams to ensure feasibility and accuracy of estimates
• Apply industry knowledge of regulations and compliance requirements
• Track project costs, potential risks, and margins to optimize pricing strategies
• Ensure estimates align with company pricing strategies and market competitiveness
• Prepare and present accurate proposals to internal and external customers
• Perform other duties and responsibilities as requested or required

Estimator

• Design and document installed solutions with moderate complexity according to project requirements
• Analyze plans, functional specifications and site visits to determine and advise on overall project requirements
• Prepare estimates and quotes using estimation software
• Assist with customer requests for information, including RFIs and RFPs
• Communicate proactively with colleagues, vendors, consultants and Authorities Having Jurisdiction (AHJ)
• Collaborate with the sales team to articulate the value proposition of CTC products and services
• Provide input, review and coordinate shop drawings and wiring diagrams
• Identify cost-effective solutions meeting customer requirements and project schedules
• Work with vendors to register project scopes for best pricing and product availability
• Advise Sales Professionals and Project Managers on installation products, lead times and availability
• Prepare and/or review formal submittal booklets with schematics and technical literature
• Perform other requested or required duties
• Participate in the Recruit Awesome People program by referring top talent

Solutions Estimator

• Troubleshoot, repair, and perform preventive maintenance on banking security equipment
• Install equipment and service/support existing customers by responding to service calls
• Install, repair, rebuild, and service remote drive-up systems, audio, and video equipment
• Handle locking mechanisms including drawer locks, vaults, secure keyways, and other banking systems
• Install, program, test, repair, and service electrical and electronic systems and equipment
• Configure and support network systems and equipment for assigned projects
• Install new units with final connections, testing, and training
• Respond to customer service, scheduled maintenance, emergency, and after-hours service calls
• Identify project challenges and assist with strategies to minimize cost and deadline deviations
• Inspect completed work for specifications, requirements, and manufacturer compliance
• Estimate cost, time, and materials for replacement equipment
• Clean, maintain, adjust, calibrate, and service equipment
• Troubleshoot malfunctioning equipment or software systems
• Mentor less experienced staff
• Communicate with team members to improve operations
• Advise management regarding customer satisfaction, product performance, installation techniques, standards, and product improvements
• Execute work according to regulations, best practices, and company health and safety policies
• Present a professional image and perform other assigned duties

Banking Service Technician

• Troubleshoot, repair, and perform preventive maintenance on banking security equipment
• Support physical security and drive-through lanes, security cameras, access control, alarm systems, drive-up equipment, vaults, safe deposit boxes, and ATMs
• Install equipment and service/support existing customers by responding to service calls
• Install, repair, rebuild, and service remote drive-up systems, audio, and video equipment
• Handle locking mechanisms including drawer locks, vaults, secure keyways, and banking-specific systems
• Install, program, test, repair, and service electrical and electronic systems and equipment
• Install, configure, and support network systems and equipment as assigned
• Mentor less experienced staff using technical knowledge and experience
• Handle moderately complex installations, including alert systems, final connections, testing, and training
• Respond to scheduled maintenance, emergency, and after-hours service calls
• Identify project challenges and assist with strategies to minimize cost and deadline deviations
• Inspect completed work for specifications, requirements, and manufacturer compliance
• Estimate cost, time, and materials for replacement equipment
• Clean, maintain, adjust, calibrate, and service equipment
• Use troubleshooting skills to isolate and fix malfunctioning equipment or software systems
• Collaborate with team members to improve operations
• Advise management on customer satisfaction, product performance, installation techniques, standards, and product improvements
• Present a professional image and perform other assigned duties

Security Operations

• Lead technical delivery of SOC software and visualization projects from design validation through customer acceptance
• Capture customer requirements, operational workflows, and system integration needs
• Validate solution architecture and coordinate implementation with customers, manufacturers, and internal teams
• Act as the Technical Program Manager for the delivery of PSIM, situational awareness, AI, and other large, complex deployments
• Configure, commission, and troubleshoot supported software platforms
• Resolve technical, integration, and infrastructure issues throughout project delivery

Security Operations Center Architect

Designer

• Design, engineer and document installed physical security and life safety solutions of moderate to higher complexity
• Communicate proactively with colleagues, vendors, consultants and Authorities Having Jurisdiction (AHJ)
• Identify cost-effective solutions meeting customer requirements and project schedules
• Provide design or drawing assistance during development and as-built stages
• Obtain electronic plans and design drawings from engineers, architects, owners, and contractors
• Create engineered drawings using AutoCAD and related tools
• Prepare record drawings and O&M manuals
• Maintain project design, documentation and submittal standards
• Review product specifications, applications and electrical requirements for code and AHJ compliance
• Participate in internal design reviews, project turnover meetings, site surveys and walkthroughs
• Provide project documentation, programming graphics and material purchases
• Obtain and facilitate project permits
• Communicate design progress, completion dates, scope revisions and associated costs to Project Managers
• Perform authorized change-order work and assist with change-order pricing
• Prepare and revise submittal packages for approval
• Provide operational support during the sales phase when needed
• Train and provide work direction to other designers
• Perform other assigned duties

Project Designer 2

Director

• Own and define the K-12 market strategy, including target sub-verticals, customer segments, solution focus, and partner ecosystem
• Develop multi-year roadmaps aligned to Convergint’s growth objectives and investment priorities
• Lead, coach, and develop Vertical Market Managers; establish operating rhythms and performance expectations
• Act as the senior leader and subject matter authority for the K-12 vertical with customers, partners, and industry associations
• Align Sales, Service Operations, Enablement, Marketing, Finance, and CTC leadership around the K-12 vertical strategy
• Guide differentiated solution and bundle development addressing critical customer outcomes
• Support high-impact, complex opportunities through executive-level engagement and strategic deal guidance
• Define and track vertical-level KPIs including revenue growth, margin, pipeline health, wallet share, and market expansion
• Provide regular executive updates on vertical performance, risks, and opportunities
• Influence strategic direction, investment decisions, and execution across the organization
• Attend virtual team meetings, vertical leadership calls, and regional planning sessions
• Travel for in-person enablement sessions, client events, strategic meetings, and national industry forums

Director of Vertical Markets – K-12

Administration

• Administer, manage, and ensure compliance for assigned contract vehicles
• Perform administrative fee reporting and execute contract modifications, product and labor-category updates, and periodic reporting
• Review and approve audits and assessments
• Implement compliance processes supporting business leaders, sales, and operations colleagues
• Develop and conduct training for Sales, Operations/Service, Program/Project Managers, and Billing Teams
• Maintain contract files and fulfill mandated contractual reporting requirements
• Submit periodic contract-vehicle reporting and ensure accurate, timely administrative-fee payments
• Collaborate with Cooperative/GPO Program Partners to achieve contract growth goals
• Review contract-vehicle proposals and booking documents for compliance and proper reporting
• Support colleagues in navigating contract requirements, closing business, and ensuring contract execution and compliance
• Prepare internal contract reports and data summarizing requirements, budgets, growth plans, and information for senior managers
• Liaise with Convergint legal counsel and track negotiation status
• Prepare contract data, update contract information in the accounting system, and maintain electronic contract files
• Assist with RFP solicitation proposal development, completion, and submission
• Research and answer contract-specific questions from technical personnel, sales colleagues, and leadership
• Mentor team members on program knowledge, contract compliance, and operational processes
• Influence North America Local Vertical Sales success across more than 10 regions
• Drive standardized program operations, compliance processes, and year-over-year program growth
• Perform other duties and responsibilities as requested or required

Contract Administrator – Government & GPO Contracts

• Design, engineer and document medium- and large-sized solutions with moderate to higher levels of complexity according to project requirements
• Support pre-sales activities by identifying, scoping and estimating cost-effective solutions meeting customer requirements
• Work with Project Management to ensure engineering deliverables accurately reflect project scope
• Guide and mentor drafters on the project team to ensure engineering drawing accuracy
• Monitor resource efforts to remain within project budget and schedule
• Work with Sales and Project Management to identify scope changes requiring customer clarification and scope management
• Participate in Convergint’s Recruit Awesome People program by referring top talent to the Talent Acquisition Team and hiring managers

Human Resources Business Partner

Human Resources Business Partner

Banking Service Technician II

Assistant Project Manager – Fixed Banking

Solutions Architect – Estimating Supervisor

Solutions Architect – Estimating Supervisor

Solutions Architect – Estimating Supervisor

Solutions Estimator

Banking Service Technician

Banking Service Technician

Security Operations Center Architect

Project Designer 2

Director of Vertical Markets – K-12

Contract Administrator – Government & GPO Contracts

Project Designer 3