Program Specialist

Convergint

. Install, program, test, repair, and service non-routine security systems and equipment .

Posted 10/13/2026full-timeRemote • United StatesJuniorMid-Level💰 $25 - $37 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, programming, and servicing electronic security systems while ensuring compliance with regulations and best practices. Strong ability to provide technical support, mentor staff, and manage multiple projects effectively.

Highest-signal resume keywords

Electronic Security SystemsProgramming SkillsTechnical SupportProject CoordinationCustomer Focus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

InstallationProgrammingTroubleshootingData ManagementBlueprint ReadingWiring DiagramsRelay LogicTestingRepairCommissioning

Soft Skills

Customer FocusCommunication SkillsOrganizational SkillsSelf-StarterInterpersonal Skills

Tools & Technologies

MS Office ApplicationsSpreadsheetsStandard Test InstrumentsHand ToolsNetworking Tools

Industry Keywords

Health and Safety PoliciesProject ManagementPhysical SecurityDoor HardwareBest Practices

About the role

Key responsibilities & impact

Install, program, test, repair, and service non-routine security systems and equipment
Provide technical support and customer training
Read blueprints, schematics, manuals, wiring diagrams, and specifications to determine installation procedures
Repair equipment using electronics knowledge, standard test instruments, and hand tools
Execute work according to provincial and local regulations, best practices, and company health and safety policies
Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions
Write non-routine programs for systems
Consult with supervisors to resolve unusual system operation, maintenance, and warranty problems
Advise supervisors on customer satisfaction, product performance, installation techniques, standards, and product improvements
Execute technical aspects of multiple projects, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support
Identify project risks and assist with mitigation strategies and cost and deadline control
Work with Project Managers and supervisors on project coordination, quality recommendations, scope changes, and customer satisfaction improvements
Mentor less experienced staff
May supervise workers testing, tuning, and adjusting equipment
Communicate and collaborate with team members to improve operations
Perform other requested or required duties

Requirements

What you’ll need

High School/GED or equivalent experience
2+ years of previous, related field experience
Strong customer focus and ability to work under pressure
Solid technical skills and experience related to electronic security systems
Solid programming skills and proven ability to troubleshoot problems and look for solutions
Self-starter who works well without direct supervision
Strong verbal, written and interpersonal communication skills
Solid organizational skills and ability to handle multiple projects simultaneously
Advanced computer skills, including MS Office applications (Outlook, Word, Excel)
Proficient in other relevant applications
Good skills with spreadsheets and data management
Good networking skills
Working knowledge of physical security and door hardware
Understanding of relay and relay logic

Benefits

Comp & perks

10 Company Holidays and Paid Time Off starting at 13 days annually
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan or company vehicle
Corporate Social Responsibility Day
Cell phone reimbursement (if applicable)
Paid parental leave