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Service Supervisor
Convergint. Manage and lead the CTC’s service business and operations activities .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and supervisory skills in managing service operations, with a focus on customer satisfaction and revenue growth. Proficient in financial analysis and project management within technical environments, particularly in building automation and life safety systems.
Highest-signal resume keywords
Leadership OrientationFinancial Analytical SkillsProject Management ExperienceCustomer Service CommitmentSupervisory Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cost ControlGross Margin CalculationsBuilding Automation SystemsFire Alarm SystemsElectronic Security Systems
Soft Skills
MentoringIntegrityAccountability
Tools & Technologies
Microsoft OutlookMicrosoft ProjectMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint
Industry Keywords
Field ServiceService Business ManagementCustomer Service ProgramsService DeliveryRevenue Growth
About the role
Key responsibilities & impact- Manage and lead the CTC’s service business and operations activities
- Maximize customer satisfaction by executing commitments on Customer Service Programs, time and material, parts sales, and other service duties
- Implement service sales strategies to achieve revenue growth and margin goals
- Maximize service delivery to achieve customer satisfaction goals
- Develop and implement cost-effective operations strategies that improve service delivery and provide additional customer value
- Supervise Service Specialists, Service Coordinators, and/or Inspectors across all aspects of service delivery
- Manage direct reports, including Service Coordinators
- Perform other duties and responsibilities as requested or required
Requirements
What you’ll need- College degree, trade school or equivalent experience
- 3-5 years of field service, project management or relevant engineering preferred, but not required
- Previous supervisory experience in electronic, fire alarm & life safety, building automation, and/or healthcare preferred
- Leadership orientation and ability to guide, develop, and mentor others
- Advanced financial analytical skills, including cost control and gross margin calculations
- Excellent Microsoft Outlook, Project, Excel, Word, and PowerPoint skills
- Developing project management experience in a technical environment
- Experience with building automation systems, fire alarm systems, and/or electronic security systems
- Commitment to customer service, integrity, accountability, and delivering results
Benefits
Comp & perks- 10 Company Holidays and Paid Time Off starting at 13 days annually
- Fun & Laughter Day Off
- Medical, Dental & Vision Plan
- Life insurance & Disability Plan
- Wellness Program
- 401K Matching Plan
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Vehicle reimbursement plan or company vehicle
- Corporate Social Responsibility Day
- Cell phone reimbursement (if applicable)
- Paid parental leave