Customer Success Manager

Convr

. Drive hands-on adoption of the Convr Platform, helping customers achieve their business objectives .

Posted 9/28/2026full-timeRemote • Illinois • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in SaaS Customer Success, focusing on adoption, retention, and renewals while leveraging deep knowledge of commercial P&C insurance products to drive customer outcomes. Strong communication and organizational skills are essential for managing multiple accounts and collaborating with cross-functional teams.

Highest-signal resume keywords

SaaS Customer Success ExperienceCommercial P&C Insurance KnowledgeSalesforce ProficiencyZendesk ProficiencyJira Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Adoption StrategiesRenewal ManagementAccount Health MonitoringStrategic Solution PresentationCustomer Health Processes

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsCollaborative Problem SolvingSense of Urgency

Tools & Technologies

SalesforceZendeskJira

Industry Keywords

Insurance Industry PracticesCustomer Success PlaybooksBusiness ObjectivesCross-Functional Collaboration

About the role

Key responsibilities & impact

Drive hands-on adoption of the Convr Platform, helping customers achieve their business objectives
Own customer communication and account health, including adoption risk, renewal readiness, and expansion signals
Apply knowledge of the Convr platform and insurance industry practices to present strategic solutions
Partner with Business Development Executives on renewals, upsells, and cross-sells while achieving targeted renewal rates
Represent the voice of the customer across cross-functional teams in product and strategic decisions
Help build scalable Customer Success playbooks, adoption motions, and customer health processes
Address customer challenges collaboratively and with a sense of urgency
Serve as the primary link between Convr and its customers, helping them use the platform effectively and achieve strategic business goals

Requirements

What you’ll need

5+ years of SaaS Customer Success experience, preferably with strategic or enterprise accounts, with accountability for adoption, retention, renewals, and measurable customer outcomes
3+ years of experience with, and deep knowledge of, commercial P&C insurance products, services, channels, functions, and processes
Candidates must reside in the Central or Eastern time zone
Experience using Salesforce, Zendesk and Jira
Demonstrated ability to be hands on and truly understand how technology enables customer business objectives
Strong organizational skills and ability to manage multiple customers with competing priorities
Excellent written and verbal communication skills, with ability to adjust style to the audience and present to business executives
Bachelor’s degree from an accredited college or university, or proven experience

Benefits

Comp & perks

Remote work opportunities
Flexible paid time off
Company paid holidays
401(k)
Paid parental leave
Comprehensive insurance coverage including medical, dental, vision, short-term and long-term disability, life, and accident insurance
Work-life flexibility
Growth opportunities