Convr

Customer Success Manager

• Drive hands-on adoption of the Convr Platform, helping customers achieve their business objectives
• Own customer communication and account health, including adoption risk, renewal readiness, and expansion signals
• Apply knowledge of the Convr platform and insurance industry practices to present strategic solutions
• Partner with Business Development Executives on renewals, upsells, and cross-sells while achieving targeted renewal rates
• Represent the voice of the customer across cross-functional teams in product and strategic decisions
• Help build scalable Customer Success playbooks, adoption motions, and customer health processes
• Address customer challenges collaboratively and with a sense of urgency
• Serve as the primary link between Convr and its customers, helping them use the platform effectively and achieve strategic business goals