Associate Director – Client Initiatives

Cooley LLP

. Lead client listening efforts to gather feedback, identify key themes and surface opportunities .

Posted 9/23/2026full-timeUnited StatesSenior💰 $200,000 - $240,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client feedback analysis, program management, and strategic development within professional services. Proficient in data visualization, CRM systems, and leadership in team management and professional development.

Highest-signal resume keywords

Client Listening EffortsData Visualization ToolsEnterprise CRM EcosystemsLeadership ExperienceProgram Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ManipulationQuantitative Metrics AnalysisQualitative Sentiment AnalysisDashboard DevelopmentProgram DesignClient Insight DevelopmentAccount Development FrameworksProcess EstablishmentPerformance TrackingTemplate Creation

Soft Skills

MentoringSupervisionCollaborationCommunicationProblem-Solving

Tools & Technologies

Microsoft Office SuiteIManagePower BISalesforceQualtrics

Industry Keywords

Legal Industry ExperienceProfessional Services ExperienceEmployee Lifecycle ManagementStrategic Program DeploymentMarket Trends Analysis

About the role

Key responsibilities & impact

Lead client listening efforts to gather feedback, identify key themes and surface opportunities
Scale the win/loss debrief program and develop insight into client needs, market trends and emerging growth areas
Translate client and market research into actionable steps for Business Development, Marketing and firm leadership
Design and manage national programs and initiatives, including priority account programs and account development frameworks
Establish processes, tools and governance for consistent execution across the firm
Create templates, playbooks and repeatable processes for client insight, segmentation and growth initiatives
Manage strategic program deployment, balancing centrally managed and locally deployed elements
Track participation, adoption and outcomes to assess performance and refine priorities
Supervise and mentor direct reports
Manage staffing coverage, time logs and time-off requests
Support professional development and continuing education
Participate in hiring, performance appraisals, counseling, termination and other employee lifecycle events
Perform other duties as assigned or required

Requirements

What you’ll need

After orientation at Cooley LLP, proficiency in the Microsoft Office suite, iManage and other firm applications
Ability to work extended and/or weekend hours, as required
Ability to travel, as required
8+ years of directly relevant exempt-level experience
4+ years of management experience in relevant roles
Experience building executive-ready dashboards in data visualization tools such as Power BI
Strong proficiency in data manipulation for quantitative metrics and qualitative sentiment analysis
Strong working knowledge of enterprise CRM ecosystems such as Salesforce
Advanced, hands-on experience administering enterprise feedback and surveying platforms such as Qualtrics
Proven track record of effective leadership
Bachelor's degree
Previous legal industry or professional services experience preferred

Benefits

Comp & perks

Medical
Health savings account (with applicable medical plan)
Dental
Vision
Health and/or dependent care flexible spending accounts
Pre-tax commuter benefits
Life insurance
AD&D
Long-term care coverage
Backup care for children and/or adults
Other parental support benefits
Firm-paid life insurance
Firm-paid AD&D
LTD
Short term medical benefits
25 days of Paid Time Off (PTO)
10 paid holidays each year
Generous parental leave
Fertility benefits
Detailed benefit orientation
Competitive compensation