Cooley LLP

Director

• Lead client listening efforts to gather feedback, identify key themes and surface opportunities
• Scale the win/loss debrief program and develop insight into client needs, market trends and emerging growth areas
• Translate client and market research into actionable steps for Business Development, Marketing and firm leadership
• Design and manage national programs and initiatives, including priority account programs and account development frameworks
• Establish processes, tools and governance for consistent execution across the firm
• Create templates, playbooks and repeatable processes for client insight, segmentation and growth initiatives
• Manage strategic program deployment, balancing centrally managed and locally deployed elements
• Track participation, adoption and outcomes to assess performance and refine priorities
• Supervise and mentor direct reports
• Manage staffing coverage, time logs and time-off requests
• Support professional development and continuing education
• Participate in hiring, performance appraisals, counseling, termination and other employee lifecycle events
• Perform other duties as assigned or required

Associate Director – Client Initiatives

General Counsel

• Develop, lead, and maintain the firm’s legal strategy for data regulation, privacy, data security, data governance, and data protection
• Advise the firm on data regulation and governance issues spanning privacy, data security, records retention and disposition, data inventories and maps, cross-border transfers, data subject requests, and lawful data use
• Work closely with the Chief Security & Technology Officer and Chief Innovation Officer on technology vendor data privacy
• Prepare and update firm privacy and data governance policies and procedures, including GDPR and U.S. state privacy law compliance
• Maintain public-facing notices reflecting current legal and firm practices
• Provide privacy input on business projects and initiatives
• Improve governance frameworks for client and firm data, including client file handling and retention and records and information management
• Support incident preparedness and response for privacy and data security events, including investigation, containment, remediation, notifications, and post-incident improvement
• Act as cybersecurity subject matter expert in collaboration with the cybersecurity technology team
• Draft, review, and negotiate data-related terms in client and vendor contracts, including data processing and transfer agreements, privacy clauses, and security addenda
• Align contracts, procurement initiatives, and sourcing strategies with the firm’s legal, privacy, data security, and risk management priorities
• Perform or oversee privacy and data protection risk assessments, including PRAs and DPIAs
• Coordinate compliance monitoring and audits of higher-risk vendors and third parties processing personal data
• Monitor evolving laws, regulations, standards, and enforcement trends and recommend appropriate actions
• Develop and deliver training and communications to attorneys, paralegals, and business professionals
• Collaborate with department representatives and firm leaders on procurement initiatives, sourcing strategies, and data-intensive projects
• Identify and escalate risks in business transactions and operational processes
• Document negotiation positions and potential conflicts to minimize disputes and advance firm objectives
• Perform all other duties as assigned or required

Assistant General Counsel – Data Regulation, Privacy, Security & Governance

Marketing

• Maintain practice descriptions, brochures, and digital biographies
• Maintain practice-specific contact lists and relationship data in the CRM
• Coordinate assembly and distribution of marketing kits and attendee materials for practice-led events and initiatives
• Pull recurring reports tracking practice group activities, pitch volume, and pipeline status
• Input matter details and credentials into the firm's experience database
• Maintain tracking of BU-specific sponsorships, deadlines, and required deliverables
• Coordinate updates to partner biographies and external legal directory profiles with attorneys
• Provide tactical support for large-scale business unit projects, including data collection for Chambers submissions
• Perform other duties as assigned or required
• Act as part of the Business Unit Marketing Team, serving as a strategic bridge between practice group leadership and Marketing & Client Development

Litigation Marketing Specialist – Business Litigation

Manager

• Identify and manage opportunities to improve IP client services workflows and legal service delivery through automation, AI, systems integration, workflow redesign, and process improvement
• Build working relationships with IP Client Services leaders and team members to understand operational needs, workflow challenges, priorities, and improvement opportunities
• Collaborate with IP Operations, Technology, Innovation, practice teams, and other stakeholders
• Coordinate cross-functional projects and initiatives, address issues, and support timely completion
• Review and prioritize initiatives with the Director of IP Client Services; provide updates on recommendations, project status, risks, dependencies, and results
• Review workflows and identify opportunities to simplify processes, reduce manual work, and improve use of Firm and IP tools and systems
• Gather and document business and workflow requirements and evaluate technology solutions
• Evaluate automation, AI, workflow, and integration capabilities for IP Client Services and legal service delivery
• Manage automation, AI, integration, and workflow improvement projects, including requirements gathering, process documentation, user acceptance testing, implementation, and follow-up
• Coordinate working groups and project teams to assess automation and AI opportunities and support solution development and testing
• Ensure solutions meet USPTO and international requirements, Firm policies, information security and confidentiality requirements, client requirements, and quality standards
• Coordinate implementation of workflows, automation, AI tools, and technology improvements
• Support communications, change management, training, and adoption of new tools and processes
• Develop and maintain training materials, process documentation, standard operating procedures, user guides, and other resources
• Gather user feedback, monitor tool and process performance, recommend improvements, and report to the IP Client Services Director
• Serve as local office IP Services manager resource overseeing daily operations
• Encourage business professional and timekeeper engagement in local office events and culture
• Foster relationships with practitioners and business professionals as a key point of contact for IP Services support and solutions
• Communicate local issues to IP leadership
• Troubleshoot issues impacting IP team members in the office to support practitioner and client needs

IP Technology – Automation Manager

• Advance Cooley’s efforts to deliver practice-specific initiatives maximizing the value of innovation technologies and practices
• Collaborate with practice group leadership, resource attorneys, practice support lawyers, legal education and professional development teams, and other stakeholders
• Support and provide attorney-level input on targeted legal technology adoption initiatives
• Design and prepare playbooks to help practice groups implement best practices for innovation technologies and processes
• Organize presentations, status reports, and executive briefings
• Collaborate with innovation, firm operations, technology and practice group leadership on request and initiative prioritization
• Develop objectives, success metrics, and timelines for legal technology adoption initiatives
• Analyze practice group operational workflows, identify areas for improvement, and develop strategies to increase effectiveness and efficiency using legal technologies
• Drive legal technology pilots, deployments, proofs of concept, experiments, and continuous improvements
• Support change management communication campaigns and measurement processes
• Develop and maintain practice group-specific resources
• Work with Practice Engineering and other firm departments to automate and scale resources
• Perform additional responsibilities based on evolving needs of the firm

Innovation Counsel – Litigation

Attorney

• Identify, draft and maintain standard forms, precedent and guidance materials with practice group leadership and attorneys
• Coordinate and monitor collection, deployment and maintenance of standard forms and practice group knowledge across Cooley’s software portfolio
• Serve as a subject matter expert for practice group attorneys, Practice Engineering, Practice Innovation and other stakeholders
• Consult on creation and deployment of new tools, processes and data products for the assigned practice group and clients
• Prepare thought leadership materials for attorneys and clients regarding practice group services and software
• Partner with product managers and practitioners to prioritize form collection, template automation and automated testing
• Assist with automation of practice group work product and processes
• Develop automated testing methodologies for updated legal language via digital platforms
• Assist with usability and accessibility testing of legal software
• Identify risks and vulnerabilities in legal work product produced with AI-powered and deterministic software, and collaborate on mitigation strategies
• Promote continuous learning across the assigned practice group
• Foster relationships among practitioners, QA, software engineering, legal engineering and operations
• Perform other duties as assigned or required

Associate Director – Client Initiatives

Assistant General Counsel – Data Regulation, Privacy, Security & Governance

Litigation Marketing Specialist – Business Litigation

IP Technology – Automation Manager

Innovation Counsel – Litigation

Knowledge Management Attorney – Private Companies