IP Technology – Automation Manager

Cooley LLP

. Identify and manage opportunities to improve IP client services workflows and legal service delivery through automation, AI, systems integration, workflow redesign, and process improvement .

Posted 9/19/2026full-timeUnited StatesMid-LevelSenior💰 $130,000 - $195,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in workflow automation, process improvement, and systems integration within IP legal service delivery. Proficient in managing cross-functional projects, gathering business requirements, and implementing AI tools while ensuring compliance with USPTO and international standards.

Highest-signal resume keywords

Workflow AutomationProcess ImprovementProject ManagementAI IntegrationIntellectual Property Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft Office SuiteIManageUser Acceptance TestingRequirements GatheringProcess DocumentationAutomation PlatformsData PrivacyConfidentiality StandardsLegal TechnologyPatent Processes

Soft Skills

Analytical SkillsProblem-Solving SkillsInterpersonal CommunicationOrganizational SkillsAttention to Detail

Tools & Technologies

USPTO SystemsPatentCenterWIPO PatentscopeEPO Patent RegisterCIPO

Industry Keywords

Intellectual Property OperationsLegal Service DeliverySystems IntegrationAI ConceptsProfessional Services

About the role

Key responsibilities & impact

Identify and manage opportunities to improve IP client services workflows and legal service delivery through automation, AI, systems integration, workflow redesign, and process improvement
Build working relationships with IP Client Services leaders and team members to understand operational needs, workflow challenges, priorities, and improvement opportunities
Collaborate with IP Operations, Technology, Innovation, practice teams, and other stakeholders
Coordinate cross-functional projects and initiatives, address issues, and support timely completion
Review and prioritize initiatives with the Director of IP Client Services; provide updates on recommendations, project status, risks, dependencies, and results
Review workflows and identify opportunities to simplify processes, reduce manual work, and improve use of Firm and IP tools and systems
Gather and document business and workflow requirements and evaluate technology solutions
Evaluate automation, AI, workflow, and integration capabilities for IP Client Services and legal service delivery
Manage automation, AI, integration, and workflow improvement projects, including requirements gathering, process documentation, user acceptance testing, implementation, and follow-up
Coordinate working groups and project teams to assess automation and AI opportunities and support solution development and testing
Ensure solutions meet USPTO and international requirements, Firm policies, information security and confidentiality requirements, client requirements, and quality standards
Coordinate implementation of workflows, automation, AI tools, and technology improvements
Support communications, change management, training, and adoption of new tools and processes
Develop and maintain training materials, process documentation, standard operating procedures, user guides, and other resources
Gather user feedback, monitor tool and process performance, recommend improvements, and report to the IP Client Services Director
Serve as local office IP Services manager resource overseeing daily operations
Encourage business professional and timekeeper engagement in local office events and culture
Foster relationships with practitioners and business professionals as a key point of contact for IP Services support and solutions
Communicate local issues to IP leadership
Troubleshoot issues impacting IP team members in the office to support practitioner and client needs

Requirements

What you’ll need

After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
Ability to work extended and/or weekend hours, as required
Ability to travel, as required
5+ years’ experience in an IP-related role
Project management experience
Strong understanding of workflow automation, process improvement, systems integration, and AI concepts and their practical application to IP legal service delivery
Experience reviewing workflows and identifying opportunities to automate, simplify, or improve processes
Ability to translate business and operational needs into clear business and functional requirements for technical teams
Ability to understand how systems, data, integrations, and automated workflows work together and to communicate effectively with both technical and non-technical teams
Working knowledge of user acceptance testing, including developing test scenarios, documenting results, and coordinating issue resolution
Ability to demonstrate having streamlined and automated IP workflows through integration and/or leveraging enabling artificial intelligent tools
Strong analytical and problem-solving skills, with the ability to evaluate options, identify risks and dependencies, and recommend practical solutions
Familiarity with AI-enabled tools and automation platforms and an understanding of appropriate use, limitations, data privacy, confidentiality, and information security considerations
Knowledge of intellectual property operations, patent processes, legal service delivery, or legal technology
Bachelor’s Degree preferred
Supervisory experience in a professional services or law firm environment, with ability to manage, coach, and motivate preferred
Previous law firm experience preferred
Experience researching IP statuses and histories in PTO databases, including USPTO systems (PatentCenter), WIPO Patentscope, navigation and general knowledge of international patent sites (i.e., USPTO Global Dossier, EPO Patent Register, CIPO, etc.) preferred
Possess working knowledge and keep abreast of rules according to USPTO procedures, 37 C.F.R., the Manual of Patent Examining Procedure (MPEP) rules preferred
Entrepreneurial by nature
Excellent attention to detail
Exceptional interpersonal communication skills with ability to facilitate and solve problems
Ability to organize, prioritize and coordinate multiple activities often under tight timelines
Ability to drive projects to completion and achieve goals
Strong judgment
Team-player with collaborative spirit
Unwavering ability to handle and maintain confidentiality regarding firm information, projects, client data (if applicable)
High level of professionalism at all times

Benefits

Comp & perks

Medical insurance
Health savings account
Dental insurance
Vision insurance
Health and/or dependent care flexible spending accounts
Pre-tax commuter benefits
Life insurance
AD&D insurance
Long-term care coverage
Backup care for children and/or adults
Other parental support benefits
Firm-paid life insurance
Firm-paid AD&D
LTD
Short term medical benefits
21 days of Paid Time Off (PTO)
10 paid holidays each year
Generous parental leave
Fertility benefits