Technology Administrator – ServiceNow

Cooley LLP

. Administer, configure, maintain, and support the ServiceNow platform across ITSM, ITOM, CMDB, Discovery, Service Mapping, Employee Center, Workspaces, Platform Analytics, AI capabilities, and other applications .

Posted 10/9/2026full-timeUnited StatesMid-LevelSenior💰 $103,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in administering and configuring ServiceNow solutions, with a strong focus on ITSM, ITOM, and platform analytics. Proficient in integrating and optimizing ServiceNow capabilities while ensuring compliance with ITIL principles and best practices.

Highest-signal resume keywords

ServiceNow AdministrationITSM ImplementationREST API IntegrationAgile MethodologiesITIL Principles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ConfigurationJavaScriptGlide APIBusiness RulesClient ScriptsUI PoliciesFlow DesignerData ImportsRoot-Cause AnalysisPerformance Monitoring

Soft Skills

Analytical SkillsProblem-SolvingOrganizational SkillsCustomer ServiceCommunication Skills

Tools & Technologies

Microsoft OfficeIManageServiceNow Agile DevelopmentIntegrationHubMID Servers

Certifications & Qualifications

ServiceNow CSAServiceNow CADServiceNow CISITIL v3 CertificationITIL v4 Certification

Industry Keywords

ITOMCMDBService MappingEmployee CenterWorkspacesAgileScrumDevOpsEnterprise ITSMProfessional Services

Tech Stack

Tools & technologies

CloudITSMJavaScriptServiceNowSOAP

About the role

Key responsibilities & impact

Administer, configure, maintain, and support the ServiceNow platform across ITSM, ITOM, CMDB, Discovery, Service Mapping, Employee Center, Workspaces, Platform Analytics, AI capabilities, and other applications
Manage users, roles, groups, security controls, access, instance health, performance, maintenance, and governance
Configure forms, lists, catalog items, record producers, workflows, Flow Designer, business rules, client scripts, UI policies, notifications, knowledge articles, and platform settings
Administer and enhance Incident, Request, Change, Problem, Knowledge, Service Catalog, and Service Level Management processes
Support CMDB governance, Discovery, Service Mapping, Event Management, MID Servers, data quality, and operational health
Support Employee Center, Workspaces, and self-service capabilities
Maintain integrations using REST APIs, IntegrationHub, web services, and approved technologies
Coordinate upgrades, releases, cloning, patching, testing, deployments, and post-release validation
Monitor platform health and performance, troubleshoot issues, perform root-cause analysis, and resolve incidents, defects, and service requests
Develop reports, dashboards, Platform Analytics, and operational metrics
Maintain documentation, technical standards, governance processes, procedures, and configuration records
Partner with stakeholders, Product Owners, and technical teams to gather requirements, prioritize enhancements, and deliver scalable solutions
Facilitate Agile ceremonies including backlog refinement, sprint planning, stand-ups, reviews, retrospectives, estimation, and release planning
Manage stories, defects, enhancements, and support activities using ServiceNow Agile Development or approved Agile tools
Support adoption of AI-powered features, workflow automation, Platform Analytics, and emerging ServiceNow capabilities
Collaborate with developers, architects, infrastructure and security teams, vendors, and project managers
Identify opportunities for optimization, automation, standardization, and continuous service improvement
Perform other duties as assigned

Requirements

What you’ll need

4+ years of experience administering, configuring, implementing, and supporting ServiceNow solutions in complex enterprise environments
6+ years of experience and demonstrated senior-level experience for Senior level designation
Proficiency in Microsoft Office, iManage, and other firm applications after orientation
Ability to work extended and/or weekend hours as required
Ability to travel as required
Strong experience with ServiceNow ITSM, ITAM (HAM/SAM), SecOps, Employee Center, Workspaces, AI capabilities, and related platform services
Experience with ITOM modules, including Discovery, Event Management, and Service Mapping
Strong understanding of ServiceNow platform architecture, configuration, and administration best practices
Proficiency with ServiceNow administration, configuration, and scripting, including JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, Catalog Items, Record Producers, Flow Designer, and workflow automation
Experience with user access, roles, groups, security controls, performance monitoring, instance maintenance, and release management
Experience integrating ServiceNow using REST and SOAP APIs, XML, and JSON
Strong understanding of ITIL principles and processes
Experience gathering business requirements, documenting processes, writing user stories and acceptance criteria, and coordinating delivery
Experience in Agile, Scrum, or DevOps environments
Experience with data imports, relational databases, and ServiceNow tables
Experience troubleshooting complex ServiceNow issues and performing root-cause analysis
Experience evaluating ServiceNow capabilities and recommending platform improvements
Bachelor's degree or equivalent experience in Computer Science, Information Systems, or a related field (preferred)
Advanced degree in a related discipline (preferred)
Preferred ServiceNow certifications: CSA, CAD, CIS, and/or ITIL v3/v4 certification
Preferred experience with ServiceNow Discovery, MID Servers, integrations, automation, enterprise ITSM implementations, Service Portal, Employee Center, Workspaces, Catalog Items, Flow Designer, asset lifecycle automation, performance optimization, JavaScript, GlideScript, AJAX, UAT, release coordination, production deployments, hybrid cloud environments, and law firm/professional services
Strong technical writing, documentation, and knowledge management experience
Strong analytical, problem-solving, organizational, customer service, communication, and interpersonal skills

Benefits

Comp & perks

Medical insurance
Health savings account
Dental insurance
Vision insurance
Health and/or dependent care flexible spending accounts
Pre-tax commuter benefits
Life insurance
AD&D insurance
Long-term care coverage
Backup care for children and/or adults
Parental support benefits
Firm-paid life insurance
Firm-paid AD&D
Long-term disability (LTD)
Short-term medical benefits
21 days of Paid Time Off (PTO)
10 paid holidays each year
Generous parental leave
Fertility benefits
Benefit orientation for new employees
Hybrid schedule with in-office and work-from-home days