Service & Support Specialist I, Bilingual

CooperCompanies

. Deliver timely, accurate, and professional customer support across multiple communication channels .

Posted 10/14/2026full-timeRemote • New York • United StatesJuniorMid-Level💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on first-contact resolution, effective communication, and problem-solving. Proficient in managing customer inquiries and maintaining accurate information within ERP and customer management systems.

Highest-signal resume keywords

Customer Service ExperienceBilingual in English and SpanishMicrosoft Office ProficiencyProblem-Solving SkillsCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Management SystemsERP SystemsOrder ProcessingData EntryMultitasking

Soft Skills

Verbal CommunicationWritten CommunicationActive ListeningTeamworkAccountability

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Customer SupportFirst-Contact ResolutionProduct KnowledgeQuality StandardsRegulatory Compliance

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Deliver timely, accurate, and professional customer support across multiple communication channels
Resolve customer inquiries and issues using a first-contact resolution approach whenever possible
Process orders and maintain accurate customer information within ERP and customer management systems
Provide support on products, pricing, promotions, account updates, and order status
Meet established productivity, quality, and customer experience goals
Collaborate with cross-functional teams to identify solutions and ensure customer needs are met
Maintain knowledge of products, services, policies, and procedures to effectively support customers
Demonstrate professionalism, accountability, teamwork, and a customer-first mindset
Support evolving business priorities by taking on additional responsibilities and projects as needed

Requirements

What you’ll need

High school diploma or equivalent
Minimum of 2 years of customer service experience; call center experience preferred
Strong verbal and written communication skills with active listening abilities
Bilingual in English and Spanish, with the ability to communicate effectively with customers in both languages, verbally and in writing
Excellent problem-solving, organizational, and multitasking skills
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
Ability to learn and navigate multiple software systems and technologies
Ability to thrive in a fast-paced, customer-focused environment
Must comply with company procedures, quality standards, and regulatory requirements
Must reside within 50 miles of the Victor, NY office
Flexibility to work additional hours as business needs require

Benefits

Comp & perks

May include cost of living adjustments
May be eligible for other types of compensation and benefits
Hybrid or remote work environment aligned with company standards